Client Experience & Marketing Coordinator

Jacqueline Brennan; Mosman; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Beautiful working environment

Staff skincare and treatment benefits

Opportunity to contribute to a growing

Job summary

Jacqueline Brennan Skin in Mosman, Australia, is seeking a Client Experience & Marketing Coordinator to blend front-of-house duties with client relationships and creative marketing for a luxury skin clinic. You will manage reception, nurture client follow-ups, and help design Instagram content, Mailchimp newsletters, and events, shaping a premium client journey.

This role offers a beautiful working environment, a supportive team, skincare benefits, and the chance to contribute to a growing

Qualifications

• Experience in luxury beauty, wellness, hospitality or premium retail.
• Strong content creation skills and an eye for aesthetics.
• Confidence using Instagram, Canva and ideally Mailchimp.

Responsibilities

• Deliver an exceptional front-of-house experience and manage daily reception duties
• Build client relationships through personalised follow-ups, rebooking and retention
• Create beautiful Instagram content, including Reels, Stories and photography
• Design and schedule Mailchimp newsletters and marketing campaigns
• Support product launches, events and local brand collaborations
• Work alongside the clinic team to ensure a seamless client journey

Skills

Customer service

Relationship building

Content creation

Social media

Tools

Instagram

Canva

Mailchimp

Job description

Client Experience & Marketing Coordinator

This is a varied role combining front-of-house, client relationships and creative marketing at a premium skin clinic. You will deliver an exceptional client experience while supporting marketing initiatives for a luxury brand.

Key responsibilities

Deliver an exceptional front-of-house experience and manage daily reception duties

Build client relationships through personalised follow-ups, rebooking and retention

Create beautiful Instagram content, including Reels, Stories and photography

Design and schedule Mailchimp newsletters and marketing campaigns

Support product launches, events and local brand collaborations

Work alongside the clinic team to ensure a seamless client journey

About you

Experience in luxury beauty, wellness, hospitality or premium retail

A natural flair for customer service and building relationships

Strong content creation skills and an eye for aesthetics

Confidence using Instagram, Canva and ideally Mailchimp

Excellent organisation, initiative and attention to detail

About us

Jacqueline Brennan Skin is a premium skin clinic in Mosman, known for advanced skin treatments, bespoke skin journeys and exceptional client care.

A beautiful working environment

A supportive team

Staff skincare and treatment benefits

The opportunity to bring your creativity and ideas to a growing luxury skin brand