Client Experience & Admin Coordinator

Murdoch Lawyers; Toowoomba Regional; On-site; AUD 40,000 - 55,000; Full time

Job summary

Murdoch Lawyers is seeking an enthusiastic team player in Toowoomba Regional, Queensland. The role focuses on delivering exceptional client service and owning client interactions within a collaborative, high-performing environment.

You will manage front-desk inquiries, schedule and prepare meetings (in person and virtual), handle diary management and invoice payments by phone, and support the Admin Manager with documentation and process improvements. A multi-hat role in a supportive team.

Qualifications

• Extensive client service experience.
• Ability to learn new concepts and technology quickly.
• Outstanding time management and proactive workload management.
• Able to wear multiple hats and reprioritise quickly.

Responsibilities

• Be the first point of contact to take calls, greet clients and visitors and direct client enquiries to the correct team member
• Maintain and prepare meeting rooms for appointments, both in person and virtually
• Support our team with diary management, voicemail messages and setting appointments
• Process payment of invoices over the telephone
• Certify and provide copies of documents to our clients
• Maintain process documentation
• Continuously look for ways our processes can be improved and work alongside our teams to deliver this

Skills

Client service experience

Job description

Murdoch Lawyers is seeking an enthusiastic team player in Toowoomba Regional, Queensland. The role focuses on delivering exceptional client service and owning client interactions within a collaborative, high-performing environment.

You will manage front-desk inquiries, schedule and prepare meetings (in person and virtual), handle diary management and invoice payments by phone, and support the Admin Manager with documentation and process improvements. A multi-hat role in a supportive team.