Customer Service Officer / Receptionist

Murdoch Lawyers; Toowoomba Regional; On-site; AUD 40,000 - 55,000; Full time

Job summary

Murdoch Lawyers is seeking an enthusiastic team player in Toowoomba Regional, Queensland. The role focuses on delivering exceptional client service and owning client interactions within a collaborative, high-performing environment.

You will manage front-desk inquiries, schedule and prepare meetings (in person and virtual), handle diary management and invoice payments by phone, and support the Admin Manager with documentation and process improvements. A multi-hat role in a supportive team.

Qualifications

• Extensive client service experience.
• Ability to learn new concepts and technology quickly.
• Outstanding time management and proactive workload management.
• Able to wear multiple hats and reprioritise quickly.

Responsibilities

• Be the first point of contact to take calls, greet clients and visitors and direct client enquiries to the correct team member
• Maintain and prepare meeting rooms for appointments, both in person and virtually
• Support our team with diary management, voicemail messages and setting appointments
• Process payment of invoices over the telephone
• Certify and provide copies of documents to our clients
• Maintain process documentation
• Continuously look for ways our processes can be improved and work alongside our teams to deliver this

Skills

Client service experience

Job description

The opportunity

We are looking for an enthusiastic team player who is committed to providing an exceptional client experience. This role will be the ideal fit for someone who wants to take ownership of the interaction between our team and our clients.

About you

You will have extensive client service experience, possess innovative and creative thinking skills, have the ability to learn new concepts and technology quickly, have outstanding time management skills and be proactive in the management of the work that comes your way.

You will be someone who enjoys wearing multiple hats, who has the ability to reprioritise quickly and to identify when work needs to be reassigned.

The role

No day will be the same however, you can expect to:

• Play an important role during the initial enquiry process with our clients
• Be the first point of contact to take calls, greet clients and visitors and direct client enquires to the correct team member
• Maintain and prepare meeting rooms for appointments, both in person and virtually
• Support our team with diary management, voicemail messages and setting appointments
• Process payment of invoices over the telephone
• Support our Administration Manager with our Safe Custody process
• Certify and provide copies of documents to our clients
• Maintain process documentation
• Continuously look for ways our processes can be improved and work alongside our teams to deliver this

Why Murdoch Lawyers

Our business purpose is; "Making People's Lives Better". This is reflected through our focus on the personal and professional development of our team, striving for best practice in everything we do, and working collaboratively to see our teams and our clients, achieve their goals.

We are a full service law firm and are proud to have strong working relationships throughout the communities we serve which contribute to the ongoing success of our business and our network.

You'll also join a supportive, collaborative and high performing environment with a solid mix of social activities

Our Values

• Committed: Self-motivated, dedicated and accountable
• Communication: openness, honesty and integrity
• Care: empathy, rest, patience and openness
• Continuous Improvement: Innovation, flexibility and open to change