Client Executive - Customer Service & Administration

Alpha Lifecare; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

Incentives & rewards programs

Professional development opportunities

Job summary

Alpha Lifecare is seeking a Client Executive (Customer Service & Administration) to join the team in Arndell Park, NSW, on a full-time basis. You will provide outstanding customer service and administrative support to ensure the department functions effectively.

Key duties include handling inquiries, processing orders and quotes, and maintaining product knowledge while working with internal teams to keep systems up to date. A can-do attitude and strong communication are essential.

Qualifications

• Previous experience in a similar role (Customer Service and/or Administration).
• Excellent written and verbal communication skills.
• Excellent phone manner.
• Strong organisational and time management skills.
• Ability to work both independently and as part of a team.
• Ability to work in a fast-paced environment.
• Exceptional attention to detail and a can-do attitude.
• Advanced computer literacy skills (Microsoft Office suite, CRMs).

Responsibilities

• Handle incoming correspondence (phone calls and emails).
• Monitor email inbox and action requests.
• Address client enquiries promptly and professionally.
• Provide day-to-day administrative support to the team, including processing orders and quotes.
• Have in-depth knowledge of the company's products and services.
• Ensure internal systems are up to date.
• Liaise with other internal teams/departments as required.
• Other ad hoc duties as required.

Skills

Customer service

Administration

Communication

Phone etiquette

Organization

Time management

Teamwork

Attention to detail

CRM proficiency

MS Office

Tools

Microsoft Office Suite

CRM systems

Job description

Client Executive - Customer Service & Administration

Operating throughout Australia, Alpha Lifecare is a leading supplier of healthcare and rehabilitation equipment. We provide dynamic design and equipment solutions to create environments that balance design and functionality.

Our mission is to make lives better by caring further - helping more people, more often.

Client focus, Excellence, Energy, Respect & Trust underpins everything we do. Our culture is open and collaborative: working in dynamic teams, we inspire and challenge each other to achieve pioneering outcomes and service excellence for our clients.

About Us!

Operating throughout Australia, Alpha Lifecare is a leading supplier of healthcare and rehabilitation equipment. We provide dynamic design and equipment solutions to create environments that balance design and functionality.

Our mission is to make lives better by caring further - helping more people, more often.

Client focus, Excellence, Energy, Respect & Trust underpins everything we do. Our culture is open and collaborative: working in dynamic teams, we inspire and challenge each other to achieve pioneering outcomes and service excellence for our clients.

About the role

We have an exciting opportunity for a Client Executive (Customer Service & Administration Assistant) to join our team based in Arndell Park, NSW, on a full-time permanent basis.

In this role, you will be responsible for providing excellent customer service and administrative support to ensure the department functions effectively.

Key Responsibilities

• Handle incoming correspondence (phone calls and emails).
• Monitor email inbox and action requests.
• Address client enquiries promptly and professionally.
• Provide day-to-day administrative support to the team, including processing orders and quotes.
• Have in-depth knowledge of the company's products and services.
• Ensure internal systems are up to date.
• Liaise with other internal teams/departments as required.
• Other ad hoc duties as required.

Skills/Experience Required

• Previous experience in a similar role (Customer Service and/or Administration). Minimum 2 - 3 years.
• Excellent written and verbal communication skills.
• Excellent phone manner.
• Strong organisational and time management skills.
• Demonstrated ability to work both independently and as part of a team.
• Ability to work in a fast-paced environment.
• Exceptional attention to detail and a can-do attitude.
• Advanced computer literacy skills (Microsoft Office suite, CRMs).

Join Us!

This is a fantastic opportunity for a driven individual to join an established business and play an important role in its development. You’ll be joining a diverse team that thrives on collaboration, shares the brand's ethos, and is passionate about what they do.

We offer a competitive salary package, incentives, a variety of rewards and recognition programs, and professional development opportunities to support you on your journey with us!