Client Service Liaison

Altius; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Altius Group Executive Health Solutions is seeking a Client Services Liaison for our Darlinghurst Health Assessment Centre. This full-time role operates three days per week (Mon and Tue, plus a flexible third day) in a dynamic, professional environment with a broad range of stakeholders.

You will coordinate appointments, welcome clients, handle inquiries, manage records, and support clinicians and management to ensure smooth day-to-day operations.

Qualifications

• Experience in appointment scheduling or reception, ideally within a medical or allied health environment.
• Polished written and verbal communication, with confidence dealing with senior executives
• Strong attention to detail and ability to manage multiple appointment types
• A proactive, customer-focused mindset
• Confidence using booking systems, Excel, and document management tools

Responsibilities

• Coordinate and book appointments for corporate and private clients, ensuring compliance with KPIs
• Provide a welcoming and supportive experience for clients during their clinic visits
• Welcome clients with a light breakfast before assessments and keep the space tidy for the next client
• Perform general office administration tasks, including invoicing and record keeping
• Handle incoming phone calls and respond to client inquiries
• Act as a liaison between clients, doctors, and other healthcare professionals
• Organize and manage filing and screening of medical records
• Monitor and facilitate timely completion of client medical reports
• Support the Manager with various tasks as needed

Skills

Appointment scheduling

Client communication

Multi-tasking

Attention to detail

Booking systems

Tools

Microsoft Excel

Document management tools

Job description

About Us

As part of Altius Group Executive Health Solutions is the leading provider of corporate health programs throughout Australia. We are seeking a full time motivated Client Services Liaison to work in our Health Assessment Centre located in Darlinghurst.

About Us

As part of Altius Group Executive Health Solutions is the leading provider of corporate health programs throughout Australia. We are seeking a full time motivated Client Services Liaison to work in our Health Assessment Centre located in Darlinghurst.

Your new role:

Are you looking for a dynamic and varied role where no two days are the same? As a Client Service Liaison, you'll have the opportunity to work with a broad range of stakeholders and clients in a professional and fast-paced environment.

This is a 3 day a week role working Monday & Tuesday, with flexibility for the third day

Requirements

Key Responsibilities

• Coordinate and book appointments for corporate and private clients, ensuring compliance with KPIs
• Provide a welcoming and supportive experience for clients during their clinic visits
• Welcome clients with a light breakfast before their assessments ensuring they start their experience on a positive note. You will also ensure the space remains tidy and ready for the next client
• Perform general office administration tasks, including invoicing and record keeping
• Handle incoming phone calls and respond to client inquiries
• Act as a liaison between clients, doctors, and other healthcare professionals
• Organize and manage the filing and screening of medical records
• Monitor and facilitate the timely completion of client medical reports
• Support the Manager with various tasks as needed

What You'll Bring

• Experience in appointment scheduling or reception, ideally within a medical or allied health environment
• Polished written and verbal communication, with confidence dealing with senior executives
• Strong attention to detail and ability to manage multiple appointment types
• A proactive, customer-focused mindset
• Confidence using booking systems, Excel, and document management tools

Benefits

Why You'll Love Working With Us

• Small Clinic, Big Vibes: Be part of a close-knit, supportive team
• Performance Rewards: Team-based KPI incentives (gift cards and bonuses)
• Learning & Development: Annual education allowance
• Positive Culture: Regular team activities and a genuinely friendly workplace
• Career Pathways: Opportunities to grow within the Altius Group

Join a dynamic, forward-thinking preventative health company where you'll be part of a fun, energetic team at our vibrant Darlinghurst clinic. We're all about support, and celebrating achievements, and you'll get plenty of that here! From hands-on training to career development opportunities, we’re ready to help you thrive.

Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like strongly encourage those who identify with any of these groups to apply for a role with us.