Client Engagement Coordinator

National 360; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Leave days & parental leave

Company laptop

Wellbeing support

Private health insurance discount

Gym access

Novated leasing

Team-building activities

Job summary

National 360 is seeking an Client Engagement Coordinator to lead intake, scheduling and administrative workflows across WA, SA and TAS. You will collaborate with Team Leaders and the State Manager to drive service excellence and efficient operations, supporting clinicians and clients alike.

The role emphasizes data-informed decision making, stakeholder collaboration and ongoing team development within a National 360 work environment that values diversity and client outcomes.

Qualifications

• 4+ years' experience in administration, operations or client services role.
• Strong organisational, problem-solving and stakeholder management skills.
• Confident analysing data and using insights to drive performance improvements.
• Proven ability to manage competing priorities in a fast-paced environment.
• Experience supporting, training or leading administrative teams.
• Willingness to collaborate with leaders to drive performance and build capability.
• NDIS experience and working rights in Australia are highly regarded.
• Willingness to obtain NDIS Worker Screening Check and Working with Children Check.

Responsibilities

• Lead and coordinate the Client Operations function across WA, SA and TAS, ensuring intake, scheduling and administrative support for client outcomes.
• Oversee referrals, intake and onboarding to improve conversion and accessibility of services.
• Partner with Team Leaders to optimise clinician utilisation and balanced caseloads.
• Utilise data and insights to identify trends, remove bottlenecks and improve efficiency and regional performance.
• Oversee incidents and complaints, drive timely resolution and continuous improvement.
• Foster a high-performing, client-centred team through onboarding, coaching and quality audits.

Skills

Administration

Operations

Client services

Stakeholder management

Data analysis

Prioritisation

Team leadership

NDIS experience

Australian working rights

Job description

As our Client Engagement Coordinator, you'll oversee and collaborate on intake, scheduling, administrative workflows and external stakeholder engagement across WA, SA and TAS, while providing some guidance and support to our Client Support Representatives. Partnering closely with our Team Leaders and State Manager, you'll help drive service excellence, workflow efficiency and positive outcomes for clients and teams.

Key Responsibilities

• Lead and coordinate the Client Operations function across the region, ensuring seamless intake, scheduling and administrative functions, that support exceptional client outcomes, clinician capacity and sustainable workflow growth.
• Drive an exceptional client journey by overseeing referrals, intake and onboarding processes, improving conversion outcomes and ensuring participants can access services as quickly and effectively as possible.
• Partner with Team Leaders to maximise clinician utilisation, maintain efficient and balanced caseloads, reduce inefficiencies and support strong service delivery across the region.
• Leverage data and operational insights to identify trends, remove workflow bottlenecks and implement improvements that enhance efficiency, service quality and regional performance.
• Partner with Team Leaders to oversee incidents and complaints, ensuring timely resolution, identifying trends, mitigating risk and driving continuous improvement across client and operational experiences.
• Foster a high-performing and client-centred team through onboarding, coaching, training and quality audits, ensuring consistency, accountability and service excellence across the region.

ABOUT OUR CLIENT SUPPORT TEAM

At National 360, our Client Support Team helps people take the first step towards achieving their goals. By coordinating intake, scheduling and administrative processes, they support clients, families and referrers while enabling our clinicians to do what they do best. Be part of our local team in Leederville and support our local team in Perth and in Adelaide and Hobart.

About You

• 4+ years' experience in an administration, operations or client services role.
• Strong organisational, problem-solving and stakeholder management skills.
• Confident analysing data and using insights to drive performance improvements.
• Proven ability to manage competing priorities in a fast-paced environment.
• Experience supporting, training or leading administrative teams.
• You thrive on collaboration and enjoy partnering with leaders to drive performance, build capability and achieve shared goals.
• Healthcare, allied health, disability or NDIS experience will be highly regarded.
• Full Australian working rights, or eligibility to obtain full Australian working rights.
• A willingness to obtain a NDIS Worker Screening Check and Working with Children Check.

ABOUT NATIONAL 360

Founded in 2006, National 360 is a NDIS registered provider of community-based allied health services, with 21 offices across six states. Our multidisciplinary teams work across Occupational Therapy, Speech Pathology, Physiotherapy, Behaviour Support and Early Childhood Intervention, helping people achieve meaningful outcomes in their everyday lives.

THE PERKS!

We want you to enjoy your career, keep growing and have a life outside of work too.

Here's Just Some Of What You'll Receive

• 3 National 360 Leave days each year, paid parental leave for primary and non-primary carers, and the option to purchase additional leave.
• A company laptop to support you in your role.
• Service rewards, core values awards and vouchers recognising tenure and achievements.
• A caring, compassionate manager, a dedicated Wellbeing Committee and access to 24/7 confidential mental health and medical support through Sonder for you and your family.
• Discounted private health insurance through HCF, Fitness Passport gym access for you and your family, salary sacrificing and novated leasing.
• Access to a Beny account with savings on brands including Virgin Australia, Fitness First, Event Cinemas and Chemist Warehouse.
• Regular team-building activities through our Fun Fund, celebrations for special occasions, community engagement and charity events.
• Access to wellbeing resources, mental health first aid support and safety features to help you feel supported both inside and outside of work.
• Opportunities to relocate interstate and continue your career with National 360.

Explore all our benefits at https://national360.com.au/360-benefits-rewards/

National 360 is committed to providing all candidates with fair, respectful and timely communication throughout the recruitment process, regardless of the outcome.

We welcome people from all backgrounds and identities, including Aboriginal and Torres Strait Islander peoples and people living with disability. We believe our diversity makes us stronger.