Regional Client Engagement & Operations Lead

National 360; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Leave days & parental leave

Company laptop

Wellbeing support

Private health insurance discount

Gym access

Novated leasing

Team-building activities

Job summary

National 360 is seeking an Client Engagement Coordinator to lead intake, scheduling and administrative workflows across WA, SA and TAS. You will collaborate with Team Leaders and the State Manager to drive service excellence and efficient operations, supporting clinicians and clients alike.

The role emphasizes data-informed decision making, stakeholder collaboration and ongoing team development within a National 360 work environment that values diversity and client outcomes.

Qualifications

• 4+ years' experience in administration, operations or client services role.
• Strong organisational, problem-solving and stakeholder management skills.
• Confident analysing data and using insights to drive performance improvements.
• Proven ability to manage competing priorities in a fast-paced environment.
• Experience supporting, training or leading administrative teams.
• Willingness to collaborate with leaders to drive performance and build capability.
• NDIS experience and working rights in Australia are highly regarded.
• Willingness to obtain NDIS Worker Screening Check and Working with Children Check.

Responsibilities

• Lead and coordinate the Client Operations function across WA, SA and TAS, ensuring intake, scheduling and administrative support for client outcomes.
• Oversee referrals, intake and onboarding to improve conversion and accessibility of services.
• Partner with Team Leaders to optimise clinician utilisation and balanced caseloads.
• Utilise data and insights to identify trends, remove bottlenecks and improve efficiency and regional performance.
• Oversee incidents and complaints, drive timely resolution and continuous improvement.
• Foster a high-performing, client-centred team through onboarding, coaching and quality audits.

Skills

Administration

Operations

Client services

Stakeholder management

Data analysis

Prioritisation

Team leadership

NDIS experience

Australian working rights

Job description

National 360 is seeking an Client Engagement Coordinator to lead intake, scheduling and administrative workflows across WA, SA and TAS. You will collaborate with Team Leaders and the State Manager to drive service excellence and efficient operations, supporting clinicians and clients alike.

The role emphasizes data-informed decision making, stakeholder collaboration and ongoing team development within a National 360 work environment that values diversity and client outcomes.