Client Engagement & Services Coordinator

Responsive Support Solutions; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Inclusive workplace

Diverse role

Job summary

Responsive Support Solutions in Townsville seeks a dynamic Client Engagement Officer to connect clients, families and support workers, coordinate services and ensure high‑quality disability supports. You will build relationships, oversee workers, and drive service delivery in a busy, multi‑faceted role.

This position requires excellent communication, strong organisation, and the ability to stay calm under pressure.

Qualifications

• Experience working in disability services or client-focused sectors.
• Exceptional communication skills and the ability to connect with people from all walks of life.
• Strong organisational skills and the ability to manage multiple competing priorities.
• Confidence handling challenging conversations and resolving problems professionally.
• Proactive approach with keen attention to detail and accurate documentation.
• Proficiency with Microsoft Office and client management systems.

Responsibilities

• Build meaningful relationships with clients and families, ensuring they feel heard, valued and supported.
• Provide guidance, oversight and support to Disability Support Workers while maintaining service standards.
• Coordinate services to ensure clients receive the right supports and identify gaps.
• Respond to enquiries and manage unexpected situations with practical solutions.
• Engage with community stakeholders to promote services and strengthen connections.
• Coordinate client engagement activities, events and initiatives and maintain comprehensive records.

Skills

Disability services experience

Communication skills

Organisation

Relationship building

Problem solving

Tools

Microsoft Office

Job description

Responsive Support Solutions in Townsville seeks a dynamic Client Engagement Officer to connect clients, families and support workers, coordinate services and ensure high‑quality disability supports. You will build relationships, oversee workers, and drive service delivery in a busy, multi‑faceted role.

This position requires excellent communication, strong organisation, and the ability to stay calm under pressure.