Customer Service Representative

National 360; Gold Coast City; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible working practices

1 working from home day

5 weeks of annual leave

Parental leave

Discounts from retailers

Novated leasing

Pet friendly offices

Health insurance discounts

Company-sponsored team events

Laptop

Movement & mindfulness workshops

Professional counselling via EAP

Job summary

National 360 at Varsity Lakes is seeking a Customer Service Representative to connect clients, families and referrers with allied health supports. You will handle inquiries, referrals and data entry, serving as the first point of contact for clinicians and clients.

Join a local team that values collaboration and a positive culture, with flexible benefits, a dedicated team, and opportunities to support wellbeing through our Employee Assistance Program.

Qualifications

• Experience working in administrative capacity and/or call-centre environment.
• Proficient in MS Office (Word and Excel) and data entry.
• Strong written and verbal communication with outstanding attention to detail.

Responsibilities

• Act as the first point of contact for customer phone enquiries.
• Respond to incoming emails and website enquiries, and complete data entry.
• Provide general administrative support to clinicians and managers.
• Liaise with Allied Health Team Leaders regarding local capacity to provide clinical services.
• Coordinate office duties including ordering stationery and office supplies.
• Triage phone calls and messages across internal departments as required.
• Develop meaningful and trusting relationships with internal and external stakeholders.

Skills

Administrative experience

Call-centre experience

MS Office

Strong communication

Attention to detail

NDIS screening

WWCC

Tools

MS Office

Job description

About National 360

National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and Early Childhood services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, clinicians, and support staff. We celebrate diversity and provide an inclusive workplace with people from all backgrounds, interests, and experiences.

About Our Benefits

360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to:

• Flexible working practices, including adjusted working hours & 1 working from home day
• 5 weeks of annual leave through our Purchased Leave Scheme.
• Generous paid parental leave entitlements.
• Exclusive perks & discounts from a range of retailers including Chemist Warehouse, Event Cinemas, and Virgin Australia.
• Financial incentives for the demonstration of our company values.
• Novated leasing and salary sacrificing.
  Pet friendly offices where your four-legged friend is welcome!
• Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF.
  Company-sponsored team events and recognition awards.
• Professional counselling with a registered psychologist through our Employee Assistance Program.
• A company laptop
• Movement & mindfulness workshops.

About the Role

Our Customer Service Representatives support our clients, families and referrers to connect them to the allied health supports they need. In this role you will work as part of a dedicated local team, responding to all customer inquiries and referrals, relating to supports for injury, disability, or rehabilitation. As the first point of contact for our clients and clinicians, this role acts as an integral part of the National Customer Service Team, further enhancing our highly regarded market reputation.

Working from our office in Varsity Lakes, this role reports to one of our dynamic, fun, and supportive Customer Service Supervisors. The team connect daily to connect and share information and to ensure that workload is balanced amongst all team members.

Our Customer Service Representatives are individuals from varied skillsets, backgrounds, and personalities – and this is what we love the most! The team culture is wonderful, and the team love to have a laugh whilst getting the work done. Our local teams enjoy utilising their Fun Funds to share meals or engage in fun group activities.

Key responsibilities include:

• Acting as the first point of contact for customer phone enquiries
• Responding to incoming emails and website enquiries, and completing data entry
• Providing general administrative support to clinicians and managers
• Liaising with Allied Health Team Leaders regarding our local capacity to provide clinical services to best meet client needs
• Coordinating office duties including ordering stationery and office supplies
• Triaging phone calls and messages across internal departments as required
• Developing meaningful and trusting relationships with internal & external stakeholders

About You

We like to keep an open mind when it comes to bringing Customer ServiceRepresentatives on board! With that being said, there are a few requirements for our Customer Service Representatives, which are:

• Experience working in an administrative capacity and/or call-centre environment
• Intermediate MS Office (Word and Excel) and data entry skills
• Strong written & verbal communication skills
• Outstanding attention to detail
• NDIS worker screening clearance and WWCC (or willingness to apply)

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.