Client Services Manager - Security & Growth (Hybrid)

Certis Security Australia; Brisbane; Hybride; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Certis Security Australia is seeking a Client Services Manager to deliver high-quality security services across a portfolio of clients. You will lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements to support client retention and business performance.

You will oversee site supervisors and security officers, ensure KPI / SLA adherence, coordinate internal resources, and drive service

Qualifications

• Current Security Licence and valid Driver’s Licence.
• Proven experience in security operations, with leadership responsibility.
• Strong client management and stakeholder engagement skills with a focus on service excellence and long-term relationship building.
• Demonstrated ability to lead, motivate, and develop frontline teams in a fast-paced environment.
• Qualifications in Security & Risk Management (desirable).

Responsabilités

• Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high-quality service across your client portfolio.
• Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements.
• Managing client feedback, incidents, and complaints, implementing corrective actions where required.
• Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service.
• Identifying opportunities to enhance existing services and support the retention and growth of client accounts.
• Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements.
• Conducting regular site and compliance visits to monitor performance, safety, and service quality.
• Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio.

Connaissances

Leadership

Client management

Stakeholder engagement

Staffing planning

Safety culture

Formation

Security Licence

Driver’s Licence

Description du poste

Certis Security Australia is seeking a Client Services Manager to deliver high-quality security services across a portfolio of clients. You will lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements to support client retention and business performance.

You will oversee site supervisors and security officers, ensure KPI / SLA adherence, coordinate internal resources, and drive service