Security Supervisor - Lead Security Team & Client Relations

Securitas Australia AB; Victoria; On-site; AUD 80,000 - 90,000; Full time

Job summary

Securitas Australia AB is seeking a Full-time Security Supervisor in VIC to lead security officers and Site Security Centre personnel. You will supervise posts, run roll calls and handovers, and drive high standards of customer service for a prominent global client.

Key responsibilities include incident response, roster management, and ensuring compliance with site SOPs and contracts. A valid Security Licence and strong leadership are essential for success in this role.

Qualifications

• Must have a valid Security Licence.
• Strong client relationships skills and ability to manage stakeholders.
• Experience in security team supervision or leadership role.
• Excellent communication and stakeholder management abilities.
• Proven leadership, coaching and team coordination capabilities.
• Accurate record-keeping and written reporting skills.
• Ability to manage rosters, workforce coverage and priorities.
• Punctual, reliable and accountable.

Responsibilities

• Supervise security officers and site personnel, allocating posts and patrol coverage.
• Conduct roll calls, briefings, post inspections, spot checks and shift handovers.
• Coach and develop personnel while maintaining security and customer service standards.
• Maintain client relationships and ensure compliance with site SOPs, Post Orders, SLAs and contract requirements.
• Lead initial incident responses, coordinate with client stakeholders and emergency services, and ensure timely reporting.
• Review incident reports, shift logs and operational performance to identify trends and improvements.
• Coordinate rosters, manage absences, arrange relief coverage and monitor overtime.
• Ensure personnel maintain valid licences, required training and site inductions.

Skills

Security Licence

Leadership

Communication

Customer service

Stakeholder management

Roster management

Incident management

Team coordination

Reliability

Job description

Securitas Australia AB is seeking a Full-time Security Supervisor in VIC to lead security officers and Site Security Centre personnel. You will supervise posts, run roll calls and handovers, and drive high standards of customer service for a prominent global client.

Key responsibilities include incident response, roster management, and ensuring compliance with site SOPs and contracts. A valid Security Licence and strong leadership are essential for success in this role.