Client Delivery Lead - Projects & Services

Unisys; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Unisys is seeking a Delivery Manager to lead client-facing projects in a fast-paced environment. You will oversee project planning, resource allocation, risk management and service delivery, ensuring alignment with client expectations and business objectives.

Responsibilities include coordinating cross-functional teams, managing project costs, and acting as the primary client contact. Australian citizenship and 4–6 years of relevant experience are preferred.

Qualifications

• Must be an Australian citizen.
• Airport experience will be ideal for this role.
• Strong service delivery and governance experience with SLA/KPI reporting and budget oversight.

Responsibilities

• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying/managing risks.
• Manages project costs, ensuring resource effectiveness and efficiency.
• Serves as the primary point of contact for clients and ensures service delivery aligns with requirements.
• Works with cross-functional teams to ensure the right skills are available when needed.
• Oversees team performance and ensures information/tools are available for delivery.
• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues related to project delivery.
• Identifies ways to optimize delivery processes for efficiency.
• Manages performance of 3rd party providers and subcontractors.

Skills

Delivery management

Governance

SLA/KPI reporting

Financial management

Client communication

Education

BA/BS degree

Job description

Unisys is seeking a Delivery Manager to lead client-facing projects in a fast-paced environment. You will oversee project planning, resource allocation, risk management and service delivery, ensuring alignment with client expectations and business objectives.

Responsibilities include coordinating cross-functional teams, managing project costs, and acting as the primary client contact. Australian citizenship and 4–6 years of relevant experience are preferred.