Senior Client Delivery Executive

Unisys; Canberra; On-site; AUD 150,000 - 190,000; Full time

Job summary

Unisys is seeking a Client Delivery Executive for a government client in Canberra. You will own day-to-day service delivery, governance, and profitability of managed services with a focus on the Service Desk.

This role requires coordinating with cross-functional teams and delivering value within contractual commitments and SLAs. You will lead service performance, risk management, and continuous improvement, reporting to the client and internal stakeholders.

Qualifications

• NV2 security clearance or higher, government experience preferred.
• Experience delivering IT service in managed services or government environments.
• Strong knowledge of ITSM processes and service performance reporting.
• Experience supporting account governance and financial performance.

Responsibilities

• Own day-to-day service delivery for the government client and managed services.
• Lead Service Desk performance, SLAs, incident trends, backlog health, and customer satisfaction.
• Support account governance, risk management, and cost control within the P&L scope.
• Coordinate with delivery teams and service line leads to ensure consistent execution.
• Assist in monitoring metrics, risks, and actions, driving closure and improvement.
• Identify and deliver service improvement initiatives to increase stability and cost efficiency.
• Provide regular operational updates and client reporting on performance and actions.
• Manage ad hoc requests and changes, assessing delivery and financial impact.

Skills

NV2 clearance

Service Desk leadership

ITSM knowledge

Governance & reporting

Matrix environment collaboration

Job description

Client Delivery Executive – Government Location: Canberra – Client Site Role Summary

The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations. Working closely with the Client Executive, delivery teams, and service line leadership, this role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets. The role combines operational leadership, account governance, and P&L discipline, with clear accountability for Service Desk performance, margin protection, and continuous improvement.

Key Responsibilities

• Service Delivery Ownership Manage day‑to‑day service delivery across the account, acting as the primary operational contact for the client and internal teams.
• Service Desk Leadership & Oversight Provide direct oversight of Service Desk performance, working closely with the Service Desk Lead to manage SLAs, incident and request trends, backlog health, workforce effectiveness, and customer satisfaction.
• Account Governance & Controls Support account‑level governance forums, ensuring service performance, risks, issues, and actions are tracked, reported, and managed in line with contractual and internal governance requirements.
• Delivery & Service Line Coordination Coordinate with delivery managers and service line leads to ensure services are executed consistently, responsibilities are clear, and delivery activities are not duplicated across teams or business units.
• P&L & Cost Control Support management of account financial performance, including cost control, margin protection, and visibility of key cost drivers—particularly within Service Desk operations. Identify and escalation risks to margin and support corrective actions.
• Operational Performance Management Monitor service metrics, risks, and issues, ensuring corrective actions are identified, tracked, and driven to closure.
• Continuous Improvement Identify and deliver service improvement initiatives, particularly within the Service Desk, to improve stability, efficiency, user experience, and cost effectiveness.
• Client Communication & Reporting Provide clear, regular operational updates to the client, including service performance reporting, issues, risks, and improvement actions.
• Ad Hoc Demand & Workflow Management Manage intake, prioritization, and scheduling of ad hoc requests and changes, ensuring delivery and financial impacts are understood and controlled.

You will be successful in this role if you have:

• Security Clearance: NV2
• Experience managing Service Desk or IT service delivery in a managed services or government environment
• Strong understanding of ITSM processes, Service Desk operations, and service performance reporting
• Experience supporting account governance and financial performance (cost, margin, and risk)
• Ability to work effectively with service line leads and delivery teams in a matrix environment
• Clear communication skills and a practical, outcomes‑focused mindset

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail].

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https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity