Service Delivery Manager

Unisys; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression and developmentOppt

Flexible working arrangements

Education reimbursement program

Corporate discounts

In-house training facilities

Job summary

Unisys is seeking a Service Delivery Manager in Australia to orchestrate client-facing projects and services, ensuring delivery aligns with expectations and business goals. You will oversee planning, resources, budgets, and risk management to drive profitability and stakeholder satisfaction.

You will coordinate cross-functional teams, serve as main client contact, and optimize delivery processes. A BA/BS and 4-6 years’ experience are expected, with opportunities for career progression and

Qualifications

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
• Experience leading delivery management projects
• Proven ability to manage client expectations and project profitability

Responsibilities

• Ensures successful execution of client-facing projects and services, meeting client expectations and business objectives.
• Oversees project planning, resource allocation and service delivery.
• Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment.
• Provides financial oversight and budget management, controlling costs and maximizing project profitability.
• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying/managing risks.
• Manages project costs, ensuring resource effectiveness and efficiency.
• Serves as the primary point of contact for clients, addressing issues and ensuring services are delivered in line with expectations and business requirements.
• Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.
• Oversees/monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.
• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.
• Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

Skills

Delivery management

Client management

Cross-functional collaboration

Budget management

Risk management

Project planning

Stakeholder communication

Team leadership

Education

BA/BS degree

Job description

Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment. Provides financial oversight and budget management, controlling costs and maximizing project profitability.

Key responsibilities

Independently leads small to mid-size delivery management projects.

Creates and maintains project plans, coordinating resources and identifying/managing risks.

Manages project costs, ensuring resource effectiveness and efficiency.

Serves as the primary point of contact for clients, addressing issues and ensuring services are delivered in line with expectations and business requirements.

Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.

Oversees/monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.

May act as a subject matter expert for certain product areas.

Ensures service quality meets or exceeds client expectations.

Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.

Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.

Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

About you

Airport experience ideal for this role

You will be successful in this role if you have:

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience

Perks and benefits

• Career progression and development opportunities
• Flexible working arrangements
• Education reimbursement program
• Corporate discounts
• In-house training facilities

What can I earn as a Service Delivery Manager

Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.

Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change.

Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.

Because progress is never finished.

To learn more about Unisys visit us at www.unisys.com.

Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.

Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change.

Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.

Because progress is never finished.

To learn more about Unisys visit us at www.unisys.com.