Aged Care Referral Officer | Permanent Full-Time & Training

CatholicCare Central Queensland; Rockhampton Regional; Vor Ort; AUD 54.000 - 58.000; Vollzeit

Benefits dieser Stelle

Salary packaging

Permanent full-time

Training & development opportunities

Zusammenfassung

CatholicCare Central Queensland in Rockhampton is seeking a Referral Officer (Aged Care) to manage referrals, coordinate initial intake and ensure clients receive a welcoming introduction to CatholicCare.

The role combines customer service, administration and client coordination, with training and development opportunities in a supportive team. Flexible, structured and client-centered work in aged care services.

Qualifikationen

• Experience in administration, customer service, intake, referrals or a similar client-focused environment.
• Strong communication skills and the ability to communicate professionally with clients, families and team members.
• Excellent organisation and attention to detail, with the ability to manage competing priorities and a high volume of enquiries.
• Experience using client management systems, databases or similar systems, with confidence learning new technology.
• The ability to handle sensitive and confidential information appropriately.
• A genuine commitment to providing a positive and respectful experience for every client.
• Certificate III in Community Services, Aged Care or a related field, or equivalent relevant experience.
• Experience in aged care, community services, health or a similar environment.
• Knowledge of aged care funding and referral pathways, including My Aged Care.
• Experience managing referrals or intake processes.

Aufgaben

• Manage incoming referrals from referral portals, email and other sources, ensuring they are reviewed and allocated promptly.
• Contact prospective clients to confirm referrals, provide information and coordinate initial intake appointments.
• Create and maintain accurate client records and preliminary profiles within our client management system.
• Record relevant information and case notes while maintaining confidentiality and handling sensitive client information appropriately.
• Follow up prospective clients and help ensure referrals progress through the intake process.
• Identify opportunities to connect clients with other CatholicCare services that may support their needs; and
• Work collaboratively with the Aged Care team and other internal teams to provide a smooth and responsive client experience.

Kenntnisse

Administration

Customer service

Intake

Referrals

Communication

Organisation

Ausbildung

Certificate III in Community Services, Aged Care or related field

Tools

Client management systems

Jobbeschreibung

CatholicCare Central Queensland in Rockhampton is seeking a Referral Officer (Aged Care) to manage referrals, coordinate initial intake and ensure clients receive a welcoming introduction to CatholicCare.

The role combines customer service, administration and client coordination, with training and development opportunities in a supportive team. Flexible, structured and client-centered work in aged care services.