Client Contact Officer

CatholicCare Central Queensland; Rockhampton Regional; On-site; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Competitive pay

Salary packaging

Team environment

Training & development

Employee Assistance Program

Job summary

CatholicCare Central Queensland – Rockhampton QLD is seeking a Client Contact Officer for permanent part-time work (20 hours/week). You will handle telephone and electronic enquiries, provide information about services, and coordinate bookings and service requests. Availability for rotating shifts between 6:00am and 5:00pm is essential.

Join a supportive team with ongoing training and development opportunities and be part of a growing organisation with a strong community focus.

Qualifications

• Previous experience in customer service, administration or call centre required.
• Excellent verbal and written communication skills.
• Ability to work in a high-volume, fast-paced environment.
• Strong computer skills with data entry and multi-system navigation.
• Well-developed organisational and time management skills.
• Positive, flexible, team-oriented attitude.

Responsibilities

• Answer telephone and electronic enquiries promptly and professionally.
• Provide accurate information about CatholicCare services and supports.
• Identify client needs and direct enquiries to appropriate teams.
• Book, reschedule and cancel client services.
• Maintain accurate client records in systems.
• Build positive relationships with clients and teams.
• Maintain high standards of customer service and confidentiality.

Skills

Customer service

Administration

Call centre experience

Data entry

Organisational skills

Tools

MS Office

CRM systems

Job description

CatholicCare Central Queensland – Rockhampton QLD

• Permanent part-time – min 20 hours per week, with rotating 6:00am starts and 5:00pm finishes
• $36.22–$39.53 per hour + generous salary packaging to increase your take-home pay
• Join a supportive team with ongoing training and development opportunities

Make a difference that matters

At CatholicCare Central Queensland, we believe everyone deserves access to support, care and services that help them live well and remain connected to their community.

As a Client Contact Officer, you will often be the first point of contact for people reaching out to CatholicCare for assistance. You will play an important role in creating a positive first impression, responding to enquiries and connecting individuals with the services and supports they need.

If you enjoy helping people, solving problems and providing excellent customer service, this could be the opportunity for you!

About the Role

We are looking for a friendly, organised and customer-focused Client Contact Officer to join our team on a permanent part-time basis, working 20 hours per week.

You will receive, assess and respond to telephone and electronic enquiries from new and existing clients, providing information about CatholicCare services and coordinating bookings and service requests.

Working in a busy and supportive team environment, you will help ensure enquiries are handled promptly, professionally and directed to the right people.

Please note:

Availability to work rotating shifts between 6:00am and 5:00pm, Monday to Friday, is essential.

Your key responsibilities will include:

• Responding to telephone and electronic enquiries in a prompt, professional and customer-focused manner.
• Providing accurate information about CatholicCare services, programs and supports.
• Identifying client needs and directing enquiries to the appropriate team or service.
• Booking, rescheduling and cancelling client services and supports.
• Maintaining accurate client information, records and data within organisational systems.
• Managing multiple enquiries and competing priorities in a busy environment.
• Building positive relationships with clients, families and internal teams.
• Ensuring a high standard of customer service and confidentiality is maintained.

To be successful in this role, you will have:

• Previous experience in customer service, administration, support or a call centre environment.
• Excellent verbal and written communication skills.
• Confidence working in a high-volume, fast-paced environment.
• Strong computer skills, including accurate data entry and the ability to navigate multiple systems.
• Well-developed organisational and time management skills.
• Sound problem-solving and decision-making abilities.
• A positive, flexible and team-oriented approach.
• The ability to communicate respectfully and professionally with people from diverse backgrounds.

Desirable:

Previous experience in aged care, disability or the community services sector.

Why join CatholicCare Central Queensland?

We recognise that our people are at the heart of the services we deliver. When you join our team, you will have the opportunity to make a meaningful contribution while being supported in your own professional development and wellbeing.

You will enjoy:

• Competitive hourly rates of $36.22–$39.53.
• Generous salary packaging to help increase your take-home pay.
• A supportive and collaborative team environment.
• Ongoing training and professional development opportunities.
• Employee Assistance Program and staff wellbeing initiatives.
• The opportunity to be part of a growing organisation with more than 430 employees.

Ready to make a difference?

If you enjoy helping people, have a passion for customer service and want to be part of an organisation that makes a genuine difference in the community, we would love to hear from you.

Pre-employment requirements

The successful applicant must demonstrate their entitlement to work in Australia and disclose any pre-existing injury or disease that may be adversely affected by the inherent requirements of the position.

An offer of employment is subject to satisfactory completion of relevant screening and background checks, including an Australian Federal Police Check, an NDIS Worker Screening Check and a Blue Card, as applicable to the position, before commencement.