Client Communications Manager

Link Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

MUFG Pension & Market Services, a premier Australian superannuation administrator, is seeking a Client Communication Manager in Melbourne. You will lead outbound communications for a key client, ensuring compliance and effectiveness while collaborating with clients, internal teams and external providers to improve service delivery.

Ideal candidates have extensive superannuation experience, strong knowledge of administration and legislative requirements, and proven ability to manage stakeholders

Qualifications

• Extensive superannuation industry experience with accumulation and pension product knowledge.
• Strong understanding of superannuation administration and legislative requirements.
• Experience in client communications or business analysis within financial services.
• Proven stakeholder and vendor management capabilities.

Responsibilities

• Manage client correspondence and communications across BAU and change initiatives.
• Collaborate with fund stakeholders to understand requirements and priorities.
• Ensure communications comply with legislative, operational and brand standards.
• Oversee external vendors and service providers against SLAs and delivery expectations.
• Identify opportunities to streamline, standardise communications processes.
• Provide subject matter expertise on superannuation communications.
• Maintain governance, documentation, controls and reporting for communications activities.

Skills

Superannuation experience

Client communications

Vendor management

Stakeholder management

Financial services

Legislative knowledge

Job description

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation administrator, partnering with some of the largest and most recognisable funds in the country. Here, you’ll influence client outcomes and help shape communications that support better member experiences.

The Role

Reporting to the Client Delivery Manager, the Client Communication Manager will manage the delivery and ongoing enhancement of outbound communications for a key superannuation client.

You’ll partner with clients, internal teams and external providers to deliver compliant, effective communications while identifying opportunities to simplify processes, improve efficiency and enhance service delivery.

Key Responsibilities

• Manage client correspondence and communications across BAU and change initiatives.
• Partner with fund stakeholders to understand requirements, manage priorities and resolve issues.
• Ensure communications meet legislative, operational and client brand requirements.
• Manage external vendors and service providers against agreed SLAs, quality and delivery expectations.
• Identify opportunities to streamline, standardise and improve communications processes.
• Provide subject matter expertise on superannuation correspondence and communication solutions.
• Maintain effective governance, documentation, controls and reporting across communication activities.

About You

You’ll bring:

• Extensive superannuation industry experience, including strong accumulation and pension product knowledge.
• Strong understanding of superannuation administration and legislative requirements.
• Experience in client communications, business analysis or a similar financial services role.
• Strong client and stakeholder management skills.
• Experience managing vendors and third-party service providers.