Administrator, Defined Benefits

Link Group; Australia; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

FlexiWorks

Purchased Leave

Parental Leave

Well-being leave

Employee Discounts

Novated Car Leasing

Learning & Development

Job summary

MUFG Pension & Market Services in Australia is seeking an Administrator, Defined Benefits to support the administration of our clients' superannuation products. You will process defined benefits, review work, and collaborate with team members to ensure service levels and compliance.

The role requires 2+ years in superannuation/defined benefits administration, strong communication, Word/Excel skills, and a proactive approach to continuous improvement. Background checks apply.

Qualifications

• Minimum 2 years hands-on experience in Superannuation and/or Defined Benefits administration.
• Comprehensive knowledge of superannuation legislation and procedures.
• Experience with the principles of defined benefits is desirable.
• Excellent communication skills both verbal and written.
• Excellent organisational and interpersonal skills.
• Excellent Word and Excel skills.
• Ability to think laterally and analytically.

Responsibilities

• Processing of defined benefits and related activities within SLAs.
• Conduct personal work queue sweeps to ensure all due work items are completed daily.
• Support Team Leader/Manager with teamwork to achieve objectives.
• Escalate IT or cross-area issues per escalation procedures.
• Advise specialists and team leader about risks to service standards.
• Act on rework feedback to reduce rework rate and meet efficiency targets.
• Process formal complaint information within 24 hours of receipt.
• Comply with AML, SIS and licence obligations, including ongoing skills development.
• Identify at least one productivity or process improvement annually.
• Show initiative for project work and update procedural documents.

Skills

Superannuation administration

Defined Benefits knowledge

Communication skills

Organisational skills

Excel proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

This position is responsible for a range of superannuation and administration activities which are part of the Administration Division, relating to the administration of our clients Superannuation products. The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within Link's agreement with Trustees. The role will primarily involve processing and peer reviewing of defined benefit payments, complex problem solving, establishing new pensioner memberships, working collaboratively with other Defined Benefit staff members and learning new skills to progress to the next level.

Key Accountabilities and main responsibilities

• Processing of defined benefits and related activities within agreed internal and client Service level Agreements (SLA’s).
• Conduct personal work queue sweeps to ensure all due work items have been completed on a daily basis.
• Support Team Leader/Manager together with your other team members in fostering day-to-day collaboration and positive teamwork to ensure that your teams’ objectives are achieved
• Escalate items being impacted by IT issues or reliance on other areas with team leader every 24 hours after raising a corresponding/formal request following Link's/Teams escalation procedures.
• Advise specialists and team leader as soon as there is a risk of service standards not being met.
• Take on rework feedback from Team Leader or other Specialists and proactively put in place measures to reduce personal rework rate to below 2% whilst ensuring efficiency targets of 80% are met.
• Action any formal complaint requests for information within 24 hours of receipt
• Comply with legislative (eg AML, SIS) and licence (eg AFSL, RSE) obligations, including the maintenance of up-to-date self-development of required skills and scheme/fund knowledge.
• Identify or suggest at least one productivity or process improvement annually
• Display behaviours where problems are raised with proposed solutions
• Show initiative for project work
• Liaise with internal and external clients where applicable
• Participate in team meetings and huddles proactively raising issues/solutions relating to day to day operations.
• Continuously update procedural documents/databases where applicable.
• Always follow Link's Core Values

Experience & Personal Attributes

• Extensive hands on experience in the administration of Superannuation and/or Defined Benefits (minimum of 2 years)
• Comprehensive knowledge of superannuation legislation and procedures
• Experience with the principles of defined benefits is desirable
• Excellent communication skills both verbal and written
• Excellent organisational and interpersonal skills
• Excellent Word and Excel skills
• Ability to think laterally and analytically

Some of our Employment Benefits

• FlexiWorks - enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.

Administrator, Defined Benefits • Australia