Client Delivery Manager, Commercials

Link Group; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid working model

Flexible leave options

Employee discounts

Job summary

MUFG Pension & Market Services in Melbourne seeks an experienced Client Delivery Manager, Commercial to own key client contracts and lead commercial relationships across our Retirement Solutions portfolio. You will be a trusted commercial partner, responsible for contract management, delivery governance and revenue outcomes in a highly regulated superannuation environment.

Working with Client Delivery Executives and senior internal stakeholders, you will oversee budgeting, forecasting, invoicing

Qualifications

• Extensive experience in the superannuation industry with a focus on commercial roles.
• Proven ability to manage commercial contracts and ensure service delivery.
• Strong stakeholder engagement and ability to influence senior stakeholders.

Responsibilities

• Own and manage client contracts, ensuring obligations are understood and delivered.
• Manage commercial relationships with key client stakeholders and ensure delivery of services.
• Coordinate work across teams to drive accountability and outcomes.
• Lead contract variations, renewals, and commercial negotiations.
• Monitor budgeting, forecasting, invoicing, and revenue reconciliation to minimise leakage.
• Analyse profitability and service performance, reporting to senior stakeholders.
• Identify opportunities for revenue growth through new services and transformation.
• Support governance, risk, compliance and service quality in a regulated environment.

Skills

Superannuation knowledge

Contract management

Stakeholder management

Budgeting & forecasting

Revenue management

Negotiation

Education

Degree in Finance/Commerce/PM or related

Job description

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Here, you’ll shape industry-defining work, influence client outcomes, and build your career within a business that combines a proud history with the energy of a fast-growing global organisation.

We are seeking an experienced Client Delivery Manager, Commercial to take ownership of key client contracts and commercial relationships across our Retirement Solutions business. Acting as a trusted commercial partner, you will be responsible for managing contractual obligations, overseeing service delivery outcomes, and ensuring strong commercial governance across a portfolio of strategic clients.

This is a highly visible role that requires deep superannuation industry experience, exceptional stakeholder management capability, and a strong understanding of contract management within a complex service environment.

About the Role

As the Client Delivery Manager, Commercial, you will manage the commercial relationship with a key superannuation fund client, ensuring contractual commitments are delivered while identifying opportunities to strengthen partnerships and maximise value for both clients and MUFG.

Working closely with Client Delivery Executives and senior internal stakeholders, you will be accountable for contract management, commercial performance, budgeting, forecasting, invoicing, debtor management, and supporting ongoing transformation and regulatory initiatives.

Key Responsibilities

• Own and manage client contracts, ensuring contractual obligations are understood, monitored, and delivered effectively.
• Manage the commercial relationship with key client stakeholders while supporting the ongoing delivery of services and agreed outcomes.
• Partner with internal business leaders to coordinate and oversee work being delivered to clients, driving accountability across teams.
• Lead contract variations, renewals, commercial negotiations, and interpretation of contractual requirements.
• Monitor and manage budgeting, forecasting, invoicing, debtors, indexation and revenue reconciliation activities to minimise revenue leakage.
• Analyse client profitability, service performance, and commercial outcomes, providing reporting and recommendations to senior stakeholders.
• Identify opportunities for revenue growth through additional services, transformation initiatives, and fee-for-service activities.
• Support governance, risk, compliance and service quality outcomes within a highly regulated superannuation environment.

About You

To be successful in this role, you will bring:

• Significant experience within the superannuation industry, ideally in a commercial, client delivery, account management or relationship management capacity.
• Proven experience managing commercial contracts and overseeing contractual service delivery.
• Strong client management experience with the ability to build trusted relationships and influence senior stakeholders.
• Demonstrated experience managing financial and commercial outcomes, including budgeting, forecasting, invoicing and revenue management.
• Strong commercial acumen with the ability to interpret contracts, identify risks, and negotiate outcomes.
• Excellent analytical, problem-solving and decision-making skills.
• Exceptional stakeholder engagement, negotiation and communication capabilities.
• Experience operating within a complex regulated environment and managing competing priorities.

Qualifications

• Degree qualification in Finance, Commerce, Project Management or a related discipline.
• Minimum 5 years' experience in a management, leadership or senior commercial role within the superannuation industry.
• Strong knowledge of superannuation legislation, compliance and industry trends.

Some of our Employment Benefits

• Flexible Working – hybrid model enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.