Client Communication, Team Leader

SA Health; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Benefits offered by this job

Superannuation & Salary Sacrifice

Annual leave

Health & Fitness benefits

Employee Assistance Program

Job summary

BreastScreen SA is seeking a Team Leader, Client Communication to oversee day-to-day client communication and ensure compassionate service throughout the screening journey. You will lead a committed team, coordinate workflows, and partner with stakeholders to sustain high standards of service delivery and data quality.

Join a public health service committed to improving outcomes for women across South Australia, with a focus on staff development, continuous improvement, and excellent customer

Qualifications

• Experience leading and developing teams in health or public service.
• Strong customer service orientation with compassionate approach.
• Ability to drive process improvements with data-informed decisions.
• Commitment to confidentiality and professional standards.

Responsibilities

• Lead, coach and support staff to achieve service goals.
• Build positive client experiences through empathy and care.
• Manage workflows, priorities and deadlines.
• Use systems and data to drive improvements.
• Deliver high-quality services with professionalism.

Skills

Staff leadership

Customer empathy

Workflow management

Data-driven improvements

Confidentiality

Job description

• ASO3 $74,095 - $78,694 p.a. + Superannuation & Salary Sacrifice Benefits


• Full Time, Permanent Role

About the role

Join BreastScreen SA as the Team Leader, Client Communication and play a key role in supporting the delivery of South Australia's breast cancer screening program. Leading a dedicated team, you will coordinate day-to-day client communication activities, oversee workflows and resources, and ensure women receive timely, professional and compassionate service throughout their screening journey.

This rewarding role combines people leadership, customer service and operational coordination. You will support staff development and training, drive continuous improvement initiatives, contribute to process development and help maintain high standards of service delivery, data quality and client care. Working closely with stakeholders across BreastScreen SA, you will help create a positive experience for clients while supporting an important public health service.

About You

You are a supportive and customer-focused leader who enjoys developing teams, improving processes and delivering high-quality services that make a difference.

• Lead, coach and support staff to achieve service goals


• Build positive client experiences through empathy and care


• Manage workflows, priorities and competing deadlines


• Use systems, data and problem solving to drive improvements


• Deliver quality services with confidentiality and professionalism

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.


• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.


• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.


• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information:

• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.


• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 942923

Enquiries to:

Phone: [phone]

E-mail: [e-mail]

Application Closing Date

11:55 pm Sunday 11th October 2026