Client Experience Team Lead – Public Health

Central Adelaide Local Health Network; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Benefits offered by this job

Salary packaging options

Annual leave with leave loading

Health and fitness benefits (Fitness >

Employee Assistance Program

Job summary

Central Adelaide Local Health Network, Statewide – BreastScreen SA, is seeking a Team Leader, Client Communication in Adelaide CBD. The role leads a dedicated team delivering client communications for the breast cancer screening program, coordinating workflows, and ensuring timely, compassionate service throughout the screening journey.

You will develop staff, drive continuous improvement, maintain data quality, and collaborate with BreastScreen SA stakeholders to create a positive client

Qualifications

• Experience leading teams in healthcare or public service.
• Strong customer-service orientation with a proactive approach.
• Ability to coach and develop staff and manage workflows.

Responsibilities

• Lead, coach and support staff to achieve service goals.
• Build positive client experiences through empathy and care.
• Manage workflows, priorities and deadlines to ensure smooth operations.
• Use data and processes to drive improvements and quality outcomes.
• Deliver confidential and professional services to clients.

Skills

People leadership

Customer service

Staff development

Workflow management

Job description

Central Adelaide Local Health Network, Statewide – BreastScreen SA, is seeking a Team Leader, Client Communication in Adelaide CBD. The role leads a dedicated team delivering client communications for the breast cancer screening program, coordinating workflows, and ensuring timely, compassionate service throughout the screening journey.

You will develop staff, drive continuous improvement, maintain data quality, and collaborate with BreastScreen SA stakeholders to create a positive client