Client Communications Team Lead – Public Health

SA Health; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Benefits offered by this job

Superannuation & Salary Sacrifice

Annual leave

Health & Fitness benefits

Employee Assistance Program

Job summary

BreastScreen SA is seeking a Team Leader, Client Communication to oversee day-to-day client communication and ensure compassionate service throughout the screening journey. You will lead a committed team, coordinate workflows, and partner with stakeholders to sustain high standards of service delivery and data quality.

Join a public health service committed to improving outcomes for women across South Australia, with a focus on staff development, continuous improvement, and excellent customer

Qualifications

• Experience leading and developing teams in health or public service.
• Strong customer service orientation with compassionate approach.
• Ability to drive process improvements with data-informed decisions.
• Commitment to confidentiality and professional standards.

Responsibilities

• Lead, coach and support staff to achieve service goals.
• Build positive client experiences through empathy and care.
• Manage workflows, priorities and deadlines.
• Use systems and data to drive improvements.
• Deliver high-quality services with professionalism.

Skills

Staff leadership

Customer empathy

Workflow management

Data-driven improvements

Confidentiality

Job description

BreastScreen SA is seeking a Team Leader, Client Communication to oversee day-to-day client communication and ensure compassionate service throughout the screening journey. You will lead a committed team, coordinate workflows, and partner with stakeholders to sustain high standards of service delivery and data quality.

Join a public health service committed to improving outcomes for women across South Australia, with a focus on staff development, continuous improvement, and excellent customer