Client Communication, Team Leader

PageUp People Limited; Adelaide; Hybrid; AUD 74,000 - 79,000; Full time

Benefits offered by this job

Salary packaging up to $9,010 FBT for居

Annual leave with leave loading

Fitness Passport beneficial program

Employee Assistance Program

Job summary

Statewide Clinical Support Services (SCSS) leads BreastScreen SA and delivers essential health services across South Australia. The Team Leader, Client Communication coordinates daily client interactions, oversees workflows and resources, and ensures timely, compassionate service throughout the screening journey.

You will lead a dedicated team, drive staff development and continuous improvement, and collaborate across stakeholders to uphold data quality and high standards of client care in a

Qualifications

• You are a supportive and customer-focused leader.
• Ability to lead, coach and develop staff.
• Able to manage workflows and competing deadlines.
• Use data and systems to drive improvements.
• Maintain confidentiality and professionalism.

Responsibilities

• Lead, coach and support staff to achieve service goals
• Build positive client experiences through empathy and care
• Manage workflows, priorities and deadlines
• Use data and problem solving to drive improvements
• Deliver quality services with confidentiality and professionalism

Skills

Leadership

Coaching

Customer service

Data / systems

Job description

Job no: 942923
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management

Central Adelaide Local Health Network

Statewide - BreastScreen SA

• ASO3 $74,095 - $78,694 p.a. + Superannuation & Salary Sacrifice Benefits
• SA, Adelaide CBD5000
• Full Time, Permanent Role

Join BreastScreen SA as the Team Leader, Client Communication and play a key role in supporting the delivery of South Australia's breast cancer screening program. Leading a dedicated team, you will coordinate day-to-day client communication activities, oversee workflows and resources, and ensure women receive timely, professional and compassionate service throughout their screening journey.

This rewarding role combines people leadership, customer service and operational coordination. You will support staff development and training, drive continuous improvement initiatives, contribute to process development and help maintain high standards of service delivery, data quality and client care. Working closely with stakeholders across BreastScreen SA, you will help create a positive experience for clients while supporting an important public health service.

About You

You are a supportive and customer-focused leader who enjoys developing teams, improving processes and delivering high-quality services that make a difference.

• Lead, coach and support staff to achieve service goals
• Build positive client experiences through empathy and care
• Manage workflows, priorities and competing deadlines
• Use systems, data and problem solving to drive improvements
• Deliver quality services with confidentiality and professionalism

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Salary Benefits: Enjoy flexible salary packaging options , including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref: 942923

Enquiries to:

Connie Korte, Coordinator Client Communication

Phone: [phone]

E-mail: [e-mail]

Application Closing Date

11:55 pm Sunday 11th October 2026

Attachments

942923 ASO3 Team Leader Client Communication.pdf

Australian applicant guidelines

International applicant guidelines

Advertised: 25 Sep 2026 Cen. Australia Standard Time

Applications close: 11 Oct 2026 Cen. Australia Daylight Time