Client Care Representative - Ballina/Lismore | PT

Sonova Group; Ballina Shire; On-site; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Competitive remuneration package

Salary packaging options

Paid parental leave

Paid Birthday Leave

Employee discounts on Sonova products

Ongoing training and career growth

Employee Enrichment Hub discounts

Wellbeing Centre & EAP

LinkedIn Learning access

Values-driven culture

Dynamic, supportive team

Rewarding role with meaning

Job summary

Neurosensory in Ballina and Lismore is seeking a friendly Client Care / Admin Representative to support clinic operations on a permanent part-time basis. You will welcome clients, help manage appointments, answer calls and emails, and assist with billing and records as part of a supportive team.

The role offers Tuesday to Thursday 8:30am–5:00pm with long weekends, full training provided, and opportunities to grow within a leading hearing health company that is part of the Sonova family.

Qualifications

• A passion for delivering an amazing client experience.
• Excellent verbal and written communication skills.
• Demonstrated ability to work well in a team environment.
• Strong judgement and advanced administrative skills.
• Excellent computer skills.
• Warm, collaborative, can-do attitude.
• Excellent problem solving skills.

Responsibilities

• Manage the appointment schedule for audiologists, including setting and rescheduling.
• Greet clients and update client records.
• Assist with client and doctor enquiries.
• Answer clinic phone calls and emails.
• Provide basic troubleshooting and servicing for hearing devices.
• Accurate billing of appointments.
• Perform other general office duties.

Skills

Client experience

Verbal communication

Written communication

Teamwork

Administrative services

Computer skills

Positive attitude

Problem solving

Job description

Love delivering genuine 5-star client care and keeping a clinic running smoothly?

Looking for meaningful work where you can make a difference everyday?

We’re looking for a friendly and proactive Client Care / Admin Representative to join our Ballina and Lismore hearing clinics.

You’ll be the welcoming face of the clinic, supporting clients on their hearing health journey as part of a supportive team, with full training provided.

This is a permanent part-time role, working Tuesday to Thursday 8:30am - 5:00pm, offering great work-life balance with long weekends every week.

We're seeking someone who is eager to grow with us and build a long-term career.

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
• Greeting clients at the clinic and updating client records
• Assisting with client and doctor enquiries
• Answering clinic phone calls and emails
• Providing basic troubleshooting and servicing for hearing devices
• Accurate billing of appointments
• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience
• Excellent verbal and written communication skills and lots of patience
• Demonstrated experience working within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent computer skills
• A warm, collaborative, can-do attitude
• Excellent problem solving skills

Why work with us?

• Competitive remuneration package
• Salary packaging options
• Paid parental leave
• Paid Birthday Leave
• Generous employee discounts on Sonova Products for yourself and your family
• Ongoing training and support to help you grow and excel in your career
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

#LI-APL #MedicalAdmin #ClientCare #CustomerCare #Neurosensory