Client Care Representative – Ballina/Lismore | PT

Sonova Group; Australia; Hybrid; AUD 34,440,000 - 44,083,000; Part time

Benefits offered by this job

Competitive remuneration package

Paid parental leave

Employee discounts on Sonova products

Ongoing training and support to grow

Wellbeing resources and EAP access

LinkedIn Learning access

Job summary

Neurosensory is hiring a Client Care Representative for Ballina/Lismore. You will welcome clients, support hearing health journeys, and work as part of a collaborative clinic team. Training is provided, and you will handle front-d desk duties, scheduling, and client communications.

This permanent part-time role runs Tuesday to Thursday, 8:30am–5:00pm, offering a good work-life balance and opportunities for growth within the Sonova family.

Qualifications

• Experience in customer service or reception preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work as part of a friendly, proactive team.

Responsibilities

• Manage the appointment schedule for audiologists and reschedule as needed.
• Greet clients at the clinic and update client records.
• Assist with client and doctor enquiries.
• Answer clinic phone calls and emails in a timely manner.
• Provide basic troubleshooting and servicing for hearing devices.
• Accurate billing of appointments and related tasks.
• Support other general office duties as required.

Skills

Customer service

Communication skills

Teamwork

Administrative support

Problem solving

Job description

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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Ballina, Australia

Client Care Representative - Ballina/Lismore | PT

165393

Love delivering genuine 5-star client care and keeping a clinic running smoothly?

Looking for meaningful work where you can make a difference everyday?

We’re looking for a friendly and proactiveClient Care / Admin Representative to join our Ballina and Lismorehearing clinics.

You’ll be the welcoming face of the clinic, supporting clients on their hearing health journey as part of a supportive team, with full training provided.

This is apermanent part-time role, working Tuesday to Thursday 8:30am – 5:00pm,offering great work-life balance with long weekends every week.

We're seeking someone who is eager to grow with us and build a long-term career.

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
• Greeting clients at the clinic and updating client records
• Assisting with client and doctor enquiries
• Answering clinic phone calls and emails
• Providing basic troubleshooting and servicing for hearing devices
• Accurate billing of appointments
• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience
• Excellent verbal and written communication skills and lots of patience
• Demonstrated experience working within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent problem solving skills

Why work with us?

• Competitive remuneration package
• Salary packaging options
• Paid parental leave
• Generous employee discounts on Sonova Products for yourself and your family
• Ongoing training and support to help you grow and excel in your career
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.