Client Care Representative – PT | Tuggerah

Sonova Group; Australia; Remote; AUD 38,000 - 48,000; Part time

Benefits offered by this job

Remuneration package

Salary packaging

Employee discounts on Sonova products

Wellbeing & EAP

LinkedIn Learning

Career growth

Values-driven culture

Job summary

Connect Hearing Tuggerah is seeking a dedicated Client Care Representative to deliver outstanding service to our predominantly older clients. This permanent part-time role is 15.2 hours across two days (Mon-Wed) and supports our clinicians with appointments, billing and clinic operations.

You will welcome clients, manage phone and email communications, assist with admin tasks, and learn a range of software.

Qualifications

• Experience in face-to-face customer service or administration.
• Ability to provide an exceptional client experience.
• Strong communication and time-management skills.

Responsibilities

• Welcomes clients and manages their experience.
• Schedules and confirms appointments.
• Provides administrative support to clinicians.
• Manages day-to-day clinic operations (open/close).
• Handles clinic phone line and shared email inbox.
• Billing clients and processing payments.
• Uses a range of software/applications.

Skills

Customer service

Administration

Scheduling

Billing

Communication

Tools

CRM software

Office software

Job description

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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Umina Beach, Australia

Client Care Representative - PT | Tuggerah

165460

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic inTuggerah, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part-time position working 2 days per week (15.2 hours), between Monday and Wednesday.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• An interest in learning about features and basic repair/maintenance of hearing aids
• Availability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.