Pets at Rest Assistant

RSPCA Queensland Ltd.; Brisbane; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

8 weeks paid parental leave

Flexible working arrangements

Study leave

Leave for furry companions

Counselling and mental health services

On-site parking

Discounts and novated leases

Free pet vaccines

Job summary

RSPCA Queensland Ltd. is seeking a Pet At Rest Assistant to support pet owners through the aftercare and cremation journey, ensuring dignity and respect from arrival to return.

You will handle orders, documentation, and daily operations across a fast-paced, emotionally-sensitive environment, with weekend work and travel between sites as needed.

Qualifications

• Experience in a crematorium, funeral, aftercare or similar sensitive service environment is highly regarded.
• Compassionate, emotionally mature and professional.
• Calm, level-headed and resilient under pressure.
• Strong communicator with an empathetic approach.
• Highly organised with strong attention to detail.
• Comfortable with administrative tasks and record-keeping.
• Safety-focused and able to follow procedures and protocols.
• Team-oriented, adaptable and reliable.
• Punctual and dependable with consistency.
• Current driver’s licence and confidence working across different environments.
• Ability to undertake physical duties including manual handling.

Responsibilities

• Support pet owners compassionately in person, by phone and email during sensitive times.
• Provide guidance through aftercare and cremation processes with empathy.
• Safely transporting pets between homes, clinics and RSPCA site with care.
• Assist with cremation process following safety protocols.
• Manage orders from start to finish with accuracy and timeliness.
• Process paperwork, invoices and records with attention to detail.
• Maintain a clean, safe and respectful workplace.
• Collaborate with team to manage daily workflows and priorities.

Skills

Compassionate

Emotional maturity

Calm under pressure

Strong communicator

Highly organised

Administrative tasks

Safety-focused

Team oriented

Punctual

Current driver’s licence

Physical duties

Job description

For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Purpose: We exist for animals to live better lives.

About the Role

As a Pet At Rest Assistant, you’ll play a meaningful role supporting pet owners during a very personal and emotional time. Working within our compassionate pet cremation service, you’ll help ensure every pet is treated with dignity, care and respect from arrival through to return.

You’ll be involved across the full aftercare process from engaging with grieving customers and providing guidance, to managing orders, documentation and day-to-day operations that ensure a seamless experience for families and veterinary partners.

This is a hands-on, fast-paced role that requires focus, care and emotional maturity. While the work can be demanding at times, it offers a strong sense of purpose and is deeply rewarding for someone who values meaningful, service-driven work.

We have two opportunities available:

• Permanent part-time: approximately 30 hours per week.
• Casual: to provide leave cover and support operational needs.

Operating hours are:

• Monday to Friday: 7:30am – 7:00pm.
• Saturday: 8:00am – 4:30pm.
• The service also operates on some public holidays.

Flexibility across these days and hours is essential as weekend work is required.

What We’re Looking For

We’re looking for a compassionate, resilient and reliable person who understands the responsibility of working in an emotionally sensitive environment. You’ll bring a strong service mindset, remain calm and level-headed under pressure, and take pride in supporting both customers and your team during challenging moments. You’re adaptable, detail-focused and comfortable working at pace, while maintaining professionalism, accuracy and care in everything you do. Most importantly, you’re someone who shows up consistently, works well with others, and genuinely values the importance of this work.

What You’ll Do

You’ll be involved in nearly every step of the pet aftercare journey, including:

• Supporting pet owners compassionately, in person, over the phone and via email, during emotionally sensitive situations.
• Providing guidance throughout the aftercare and cremation process with empathy and professionalism.
• Safely transporting pets between customers’ homes, veterinary clinics and the RSPCA site with care and respect.
• Assisting with the cremation process in line with safety protocols, ensuring precise handling and preparation of remains.
• Managing orders from start to finish, ensuring accuracy, care and timeliness.
• Processing paperwork, invoices and records with a high level of attention to detail.
• Maintaining a clean, safe and respectful working environment.
• Working closely with your team to manage daily workflows and changing priorities.

Please note: This role sits at the heart of our end-of-life pet care service. While it is meaningful and rewarding work, it also involves regular exposure to grief, emotionally challenging situations and physically hands-on work. If you’re seeking work that is primarily routine, desk-based or removed from emotionally and physically demanding situations, this role may not be the right fit.

What You’ll Bring to the Role

• Experience working in a crematorium, funeral, aftercare or similarly sensitive service environment (highly regarded).
• Compassionate, emotionally mature and professional.
• Calm, level-headed and resilient under pressure.
• Strong communicator with a respectful, empathetic approach.
• Highly organised with strong attention to detail.
• Comfortable with administrative tasks and record-keeping.
• Safety-focused and able to follow procedures and protocols.
• Team-oriented, adaptable and reliable.
• Punctual, dependable and takes pride in consistency.
• Current driver’s licence and confidence working across operational environments.
• Ability to undertake physical duties including manual handling.

Why Join Us?

• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, free pet vaccines, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact:Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments - from animal care to operations, outreach, and more.

Interested?

If this sounds like the perfect opportunity for you,

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.