Client Care Concierge & Front Desk Admin

Vector Health & Performance; Yeppoon; On-site; AUD 40,000 - 55,000; Full time

Job summary

Vector Health & Performance in Yeppoon is seeking a friendly Receptionist to support our operations team and deliver exceptional client care. You will greet clients, manage bookings, process payments, and handle basic admin tasks in a busy health and fitness environment.

Ideal candidates have strong communication, attention to detail, and the ability to multi-task while maintaining client confidentiality and professionalism. A positive, proactive attitude is essential.

Qualifications

• Open C class driver’s license is required.
• Blue Card (working with children) is required.

Responsibilities

• Follow facility closing procedures.
• Greet clients on entry and assist with queries.
• Process payments via HiCaps, EFTPOS and cash.
• Book appointments and manage calendars.
• Enter referrals and new clients into the database.
• Maintain client confidentiality and professional communication.
• Copy, scan, fax and general admin tasks as directed.
• Stocktaking and light cleaning as part of duties.

Skills

Interpersonal communication

Verbal communication

Written communication

Organisational skills

Attention to detail

Cash handling

Multi-tasking

Customer service

Phone etiquette

Conflict resolution

Education

Certificate II or III Business Operations

Completed Grade 12 with pass English and Maths

Tools

Microsoft Suite

Customer database systems

HiCaps knowledge

EFTPOS knowledge

Job description

Vector Health & Performance in Yeppoon is seeking a friendly Receptionist to support our operations team and deliver exceptional client care. You will greet clients, manage bookings, process payments, and handle basic admin tasks in a busy health and fitness environment.

Ideal candidates have strong communication, attention to detail, and the ability to multi-task while maintaining client confidentiality and professionalism. A positive, proactive attitude is essential.