Pet Clinic Receptionist & Front Desk Pro

Vet Cross; Queensland; On-site; AUD 38,000 - 52,000; Full time

Job summary

Vet Cross in Queensland is seeking a highly organised Receptionist to be the first point of contact for clients and their pets, providing administrative support across the organisation. The Receptionist will manage the front desk flow and ensure tasks are completed accurately and on time.

The ideal candidate will have receptionist experience, a warm and caring attitude, strong communication, and the ability to multitask and work well in a team.

Qualifications

• Proven work experience as a Receptionist or similar role.
• Warm, friendly and caring attitude towards clients and their pets.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to work independently, as well as part of a multidisciplinary team.
• Resourceful and proactive when issues arise.
• Excellent organisational and time-management skills.
• Available to work Saturdays on a rotating basis.

Responsibilities

• Providing exceptional customer service to clients and their pets
• Greet and welcome clients as soon as they arrive
• Answer, screen and forward incoming phone calls
• Scheduling appointments
• Follow-up and management of reminders
• Responding to emails
• Clerical duties (processing payments, reconciling cash drawer, banking, mail)
• Liaising with our nurses and vets to provide accurate advice for clients

Skills

Customer service

Multitasking

Professional communication

Organisational skills

Job description

Vet Cross in Queensland is seeking a highly organised Receptionist to be the first point of contact for clients and their pets, providing administrative support across the organisation. The Receptionist will manage the front desk flow and ensure tasks are completed accurately and on time.

The ideal candidate will have receptionist experience, a warm and caring attitude, strong communication, and the ability to multitask and work well in a team.