Client Care Representative - Brisbane | CAS

Sonova; Brisbane; Vor Ort; AUD 36.000 - 44.000; Teilzeit

Benefits dieser Stelle

Employee discounts

Training and support

Wellbeing resources

LinkedIn Learning access

Retail discounts

Career development

Zusammenfassung

Neurosensory is a complete hearing health care company with 25 clinics across Queensland, New South Wales, Victoria and Tasmania. We are part of Sonova, a leader in hearing care, and you will join a team that supports Brisbane clinics including Brisbane CBD, Chermside and North Lakes, with occasional Buderim coverage.

As a Casual Client Care Representative, you’ll deliver excellent client service, manage appointment schedules, greet clients, handle enquiries, and assist with billing and basic

Qualifikationen

• Experience delivering client-facing administrative support.
• Strong communication and teamwork skills.
• Ability to manage multiple tasks in a fast-paced clinic environment.
• Attention to detail in scheduling and records.
• Willingness to travel between clinic locations as needed.

Aufgaben

• Manage appointment schedules for audiologists.
• Greet clients at the clinic and update client records.
• Assist with client and doctor enquiries.
• Answer clinic phone calls and emails.
• Provide basic troubleshooting and servicing for hearing devices.

Kenntnisse

Client care

Administrative support

Teamwork

Communication skills

Problem solving

Attention to detail

Jobbeschreibung

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands‑on Client Care/Admin professional to join our team as aCasual Client Care Representative, providing support across our Brisbane clinics, including Brisbane CBD, Chermside, and North Lakes, with occasional coverage at our Buderim clinic when required.

You will play an important role within our business, providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse, client‑facing role. Full training and ongoing support will be provided.

This is a casual position offering flexible shifts between Monday and Friday, 8:30am to 5:00pm. You'll support multiple clinic locations and provide coverage for planned and unplanned leave as needed. We're seeking someone who enjoys variety, is adaptable, and is happy to travel between clinic locations to support our teams and clients.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day‑to‑day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients.

Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
• Greeting clients at the clinic and updating client records
• Assisting with client and doctor enquiries
• Answering clinic phone calls and emails
• Providing basic troubleshooting and servicing for hearing devices
• Accurate billing of appointments
• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience
• Excellent verbal and written communication skills and lots of patience
• Demonstrated experience working within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent problem‑solving skills
• Willingness to cover sick leave and annual leave at our other clinics from time to time.

Why work with us?

• Generous employee discounts on Sonova Products for yourself and your family
• Ongoing training and support to help you grow and excel in your career
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• A values driven and people‑centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

#LI-APL #ClientCare #Casual #MedicalAdministration #Neurosensory