Client & Business Operations Coordinator

Mclarens; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

McLarens Australia is seeking a Client & Business Operations Coordinator to support client services, data and day-to-day operations. The role partners with the Client & Business Operations Manager and emphasizes ownership, proactive problem solving and cross-functional collaboration.

The position involves reporting, dashboards, CRM data maintenance and project support, with opportunities to streamline processes and improve efficiency across client accounts and internal systems.

Qualifications

• Experience in client operations or a similar role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to take ownership of tasks, projects and problem-solving activities.
• Experience communicating with clients and senior stakeholders.
• Proficient in systems, data, reporting platforms and business applications.
• Excellent written and verbal communication skills.
• Strong attention to detail and a proactive, solutions-focused approach.
• Ability to work independently while collaborating effectively with internal teams.
• Experience identifying process improvement opportunities and driving efficiency.
• Proven ability to provide training and support to colleagues in the use of systems and processes.

Responsibilities

• Act as a central point of contact for operational queries, providing day-to-day support and troubleshooting across the business.
• Monitor operational inboxes and client platforms, ensuring actions, requests and issues are followed through in a timely manner.
• Support key client accounts through reporting, compliance activities, audits, governance requirements and data requests.
• Prepare client reporting packs, dashboards and presentations, ensuring information is accurate, meaningful and professionally presented.
• Assist with client systems, platforms and other client-specific operational requirements.
• Manage and maintain CRM data and support contract management activities, including renewals, rates and client obligations.
• Maintain client handling summaries and intranet resources, ensuring information remains accurate, current and accessible.
• Assist with and take ownership of operational and client projects, driving actions through to implementation.
• Identify opportunities to improve, streamline and automate business processes.
• Support the development and maintenance of dashboards, automated reporting tools and operational workflows.
• Monitor and review implemented processes to ensure consistency, sustainability and compliance.
• Work collaboratively with internal teams to troubleshoot operational and system issues and implement practical solutions.
• Assist with tenders, RFIs, RFPs and client submissions.
• Coordinate information gathering from stakeholders and support submissions through to completion.
• Maintain tender, capability and client information for future business development opportunities.
• Coordinate staff onboarding activities, including business systems, client platform access and related operational requirements.
• Develop and deliver training on systems, client requirements and operational processes.
• Maintain process documentation, training materials and operational guides.
• Support day-to-day business programs and service providers, including travel management and operational suppliers.
• Assist with office facilities, leases and operational vendor management.
• Coordinate activities relating to ISO audits, carbon emissions reporting and operational compliance requirements.
• Provide support on ad hoc operational initiatives and business improvement projects as required.

Skills

Client operations

Business operations

Account support

Stakeholder communication

Systems proficiency

Data reporting

Project support

Dashboard development

Troubleshooting

Process improvement

Onboarding

Tools

CRM systems

Reporting tools

Automation platforms

Job description

Client & Business Operations Coordinator

Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit: www.mclarens.com

The Opportunity

We are looking for an experienced, proactive and hands-on Client & Business Operations Coordinator to join our growing Australian team. Working closely with the Client & Business Operations Manager, this is a diverse role supporting both our clients and the day-to-day operations of the business. This position is ideal for someone who enjoys variety, takes ownership of their work and is confident working with clients, systems, data and internal stakeholders. This is not a traditional administration role. We are seeking someone who is solutions-focused, comfortable troubleshooting issues, supporting projects and identifying opportunities to continuously improve how we operate.

Company description:

Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit: www.mclarens.com

Job description:

The Opportunity

We are looking for an experienced, proactive and hands-on Client & Business Operations Coordinator to join our growing Australian team. Working closely with the Client & Business Operations Manager, this is a diverse role supporting both our clients and the day-to-day operations of the business. This position is ideal for someone who enjoys variety, takes ownership of their work and is confident working with clients, systems, data and internal stakeholders. This is not a traditional administration role. We are seeking someone who is solutions-focused, comfortable troubleshooting issues, supporting projects and identifying opportunities to continuously improve how we operate.

Key duties in this role include, but are not limited to:

• Act as a central point of contact for operational queries, providing day-to-day support and troubleshooting across the business.
• Monitor operational inboxes and client platforms, ensuring actions, requests and issues are followed through in a timely manner.
• Support key client accounts through reporting, compliance activities, audits, governance requirements and data requests.
• Prepare client reporting packs, dashboards and presentations, ensuring information is accurate, meaningful and professionally presented.
• Assist with client systems, platforms and other client-specific operational requirements.
• Manage and maintain CRM data and support contract management activities, including renewals, rates and client obligations.
• Maintain client handling summaries and intranet resources, ensuring information remains accurate, current and accessible.
• Assist with and take ownership of operational and client projects, driving actions through to implementation.
• Identify opportunities to improve, streamline and automate business processes.
• Support the development and maintenance of dashboards, automated reporting tools and operational workflows.
• Monitor and review implemented processes to ensure consistency, sustainability and compliance.
• Work collaboratively with internal teams to troubleshoot operational and system issues and implement practical solutions.
• Assist with tenders, RFIs, RFPs and client submissions.
• Coordinate information gathering from stakeholders and support submissions through to completion.
• Maintain tender, capability and client information for future business development opportunities.
• Coordinate staff onboarding activities, including business systems, client platform access and related operational requirements.
• Develop and deliver training on systems, client requirements and operational processes.
• Maintain process documentation, training materials and operational guides.
• Support day-to-day business programs and service providers, including travel management and operational suppliers.
• Assist with office facilities, leases and operational vendor management.
• Coordinate activities relating to ISO audits, carbon emissions reporting and operational compliance requirements.
• Provide support on ad hoc operational initiatives and business improvement projects as required.

Skills and Experience

Essential:

• Previous experience in client operations, business operations, account support or a similar role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to take ownership of tasks, projects and problem-solving activities.
• Experience communicating with clients and senior stakeholders.
• Proficient in systems, data, reporting platforms and business applications.
• Excellent written and verbal communication skills.
• Strong attention to detail and a proactive, solutions-focused approach.
• Ability to work independently while collaborating effectively with internal teams.
• Experience identifying process improvement opportunities and driving efficiency.
• Proven ability to provide training and support to colleagues in the use of systems and processes.

Desirable:

• Experience supporting tenders, RFIs, RFPs or client submissions.
• Experience working with CRM systems, reporting tools or automation platforms.
• Experience developing process documentation, training materials or operational resources.