Client & Business Operations Coordinator

RubixHR; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

McLarens is seeking an experienced Client & Business Operations Coordinator to support clients and day-to-day operations in Australia. You will partner with the Client and Business Operations Manager, handle systems, data, reporting and stakeholder communications, and own projects from planning to implementation.

The role emphasizes process improvement, onboarding, tender support, CRM maintenance, dashboards, and training on systems and client requirements, with a collaborative,

Qualifications

• Experience in client operations or business operations roles.
• Strong organisational skills and ability to manage multiple priorities.
• Proven ability to own tasks, projects and solve problems.
• Experience communicating with clients and senior stakeholders.
• Proficiency with systems, data, reporting platforms and business applications.
• Excellent written and verbal communication.
• Detail-oriented with a proactive, solutions-focused approach.
• Ability to work independently while collaborating with teams.
• Experience supporting tenders, RFIs or client submissions.
• Experience with CRM systems, reporting tools or automation platforms.
• Experience developing process documentation and training materials.

Responsibilities

• Act as a central point of contact for operational queries and troubleshoot across the business.
• Monitor inboxes and client platforms, ensure actions are followed through.
• Support key client accounts through reporting, audits and governance.
• Prepare client reporting packs, dashboards and presentations.
• Assist with client systems, platforms and operational requirements.
• Manage CRM data and support contract management activities.
• Maintain client handling summaries and intranet resources.
• Own operational and client projects and drive implementation.
• Identify opportunities to improve and automate business processes.
• Develop and maintain dashboards and automated reporting tools.
• Review processes for consistency, sustainability and compliance.
• Collaborate with internal teams to troubleshoot system issues and implement solutions.
• Assist with tenders, RFIs, RFPs and client submissions.
• Coordinate information gathering from stakeholders and support submissions.
• Maintain tender, capability and client information for future opportunities.
• Coordinate staff onboarding for systems and access.
• Develop and deliver training on systems and client requirements.
• Maintain process documentation and training materials.
• Support day-to-day business programs and travel management.
• Assist with office facilities, leases and vendor management.
• Coordinate ISO audits and carbon emissions reporting.
• Provide support on ad hoc operational initiatives and improvement projects.

Skills

Operational management

Client communication

Project coordination

Data reporting

Troubleshooting

Training delivery

Stakeholder engagement

Document management

Onboarding

Process improvement

Multitasking

Tools

CRM systems

Reporting tools

Automation platforms

Job description

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Client & Business Operations Coordinator

Date: 11 Sept 2026

Location: Brisbane, QLD, AU

Company Name: McLarens

The Opportunity

We are looking for an experienced, proactive and hands-on Client & Business Operations Coordinator to join our growing Australian team. Working closely with the Client and Business Operations Manager, this is a diverse role supporting both our clients and the day-to-day operations of the business. This position is ideal for someone who enjoys variety, takes ownership of their work and is confident working with clients, systems, data and internal stakeholders. This is not a traditional administration role. We are seeking someone who is solutions-focused, comfortable troubleshooting issues, supporting projects and identifying opportunities to continuously improve how we operate.

The Role

Key duties in this role include, but are not limited to:

• Act as a central point of contact for operational queries, providing day-to-day support and troubleshooting across the business.
• Monitor operational inboxes and client platforms, ensuring actions, requests and issues are followed through in a timely manner.
• Support key client accounts through reporting, compliance activities, audits, governance requirements and data requests.
• Prepare client reporting packs, dashboards and presentations, ensuring information is accurate, meaningful and professionally presented.
• Assist with client systems, platforms and other client-specific operational requirements.
• Manage and maintain CRM data and support contract management activities, including renewals, rates and client obligations.
• Maintain client handling summaries and intranet resources, ensuring information remains accurate, current and accessible.
• Assist with and take ownership of operational and client projects, driving actions through to implementation.
• Identify opportunities to improve, streamline and automate business processes.
• Support the development and maintenance of dashboards, automated reporting tools and operational workflows.
• Monitor and review implemented processes to ensure consistency, sustainability and compliance.
• Work collaboratively with internal teams to troubleshoot operational and system issues and implement practical solutions.
• Assist with tenders, RFIs, RFPs and client submissions.
• Coordinate information gathering from stakeholders and support submissions through to completion.
• Maintain tender, capability and client information for future business development opportunities.
• Coordinate staff onboarding activities, including business systems, client platform access and related operational requirements.
• Develop and deliver training on systems, client requirements and operational processes.
• Maintain process documentation, training materials and operational guides.
• Support day-to-day business programs and service providers, including travel management and operational suppliers.
• Assist with office facilities, leases and operational vendor management.
• Coordinate activities relating to ISO audits, carbon emissions reporting and operational compliance requirements.
• Provide support on ad hoc operational initiatives and business improvement projects as required.

Skills and Experience

• Previous experience in client operations, business operations, account support or a similar role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to take ownership of tasks, projects and problem-solving activities.
• Experience communicating with clients and senior stakeholders.
• Proficient in systems, data, reporting platforms and business applications.
• Excellent written and verbal communication skills.
• Strong attention to detail and a proactive, solutions-focused approach.
• Ability to work independently while collaborating effectively with internal teams.
• Experience identifying process improvement opportunities and driving efficiency.
• Proven ability to provide training and support to colleagues in the use of systems and processes.
• Experience supporting tenders, RFIs, RFPs or client submissions.
• Experience working with CRM systems, reporting tools or automation platforms.
• Experience developing process documentation, training materials or operational resources.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.