Client Operations & Reporting Specialist

RubixHR; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

McLarens is seeking an experienced Client & Business Operations Coordinator to support clients and day-to-day operations in Australia. You will partner with the Client and Business Operations Manager, handle systems, data, reporting and stakeholder communications, and own projects from planning to implementation.

The role emphasizes process improvement, onboarding, tender support, CRM maintenance, dashboards, and training on systems and client requirements, with a collaborative,

Qualifications

• Experience in client operations or business operations roles.
• Strong organisational skills and ability to manage multiple priorities.
• Proven ability to own tasks, projects and solve problems.
• Experience communicating with clients and senior stakeholders.
• Proficiency with systems, data, reporting platforms and business applications.
• Excellent written and verbal communication.
• Detail-oriented with a proactive, solutions-focused approach.
• Ability to work independently while collaborating with teams.
• Experience supporting tenders, RFIs or client submissions.
• Experience with CRM systems, reporting tools or automation platforms.
• Experience developing process documentation and training materials.

Responsibilities

• Act as a central point of contact for operational queries and troubleshoot across the business.
• Monitor inboxes and client platforms, ensure actions are followed through.
• Support key client accounts through reporting, audits and governance.
• Prepare client reporting packs, dashboards and presentations.
• Assist with client systems, platforms and operational requirements.
• Manage CRM data and support contract management activities.
• Maintain client handling summaries and intranet resources.
• Own operational and client projects and drive implementation.
• Identify opportunities to improve and automate business processes.
• Develop and maintain dashboards and automated reporting tools.
• Review processes for consistency, sustainability and compliance.
• Collaborate with internal teams to troubleshoot system issues and implement solutions.
• Assist with tenders, RFIs, RFPs and client submissions.
• Coordinate information gathering from stakeholders and support submissions.
• Maintain tender, capability and client information for future opportunities.
• Coordinate staff onboarding for systems and access.
• Develop and deliver training on systems and client requirements.
• Maintain process documentation and training materials.
• Support day-to-day business programs and travel management.
• Assist with office facilities, leases and vendor management.
• Coordinate ISO audits and carbon emissions reporting.
• Provide support on ad hoc operational initiatives and improvement projects.

Skills

Operational management

Client communication

Project coordination

Data reporting

Troubleshooting

Training delivery

Stakeholder engagement

Document management

Onboarding

Process improvement

Multitasking

Tools

CRM systems

Reporting tools

Automation platforms

Job description

McLarens is seeking an experienced Client & Business Operations Coordinator to support clients and day-to-day operations in Australia. You will partner with the Client and Business Operations Manager, handle systems, data, reporting and stakeholder communications, and own projects from planning to implementation.

The role emphasizes process improvement, onboarding, tender support, CRM maintenance, dashboards, and training on systems and client requirements, with a collaborative,