Assistant Store Manager - Tweed City

Amplifon Springboard; Tweed Heads; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Comprehensive training

Bonus scheme

Free Hearing Aids for you

Family discounts

Travel discounts

Employee Assistance Program

Perkbox discounts

Job summary

Amplifon Springboard in Tweed Heads is seeking customer-focused individuals to join Australia's leading retail hearing health provider. You will engage shoppers in-store, conduct free 5-minute hearing checks, and support store sales targets with exceptional service.

Experience in customer service or sales is valued. You’ll be part of a dynamic team, with comprehensive training, weekend hours, and opportunities for growth within retail leadership.

Qualifications

• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a ‘can-do' attitude.
• A great communicator (both written and verbal).
• An outgoing, bright and vibrant personality engaging with customers.
• Keen to learn and develop into a future leader.
• Availability to work retail hours, including weekends and late-night trade.

Responsibilities

• Active lead generation by encouraging customers to check hearing health.
• Build rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps.
• Reconnect with previous customers or new leads via phone-based communication.
• Customer database administration, stock control and invoicing.
• Ensure accurate compliance and attention to detail with industry reporting.
• Contribute to store targets and KPIs.
• Assist Store Manager in motivating a team of retail associates.

Skills

Customer service

Sales

Administration

Job description

• Flexible to be able to work retail hours, including all or alternate weekends

We're seeking expressions of interest from passionate, customer-focused individuals who want to join Australia's leading retail hearing health provider and make a meaningful difference in people's lives.

Amplifon, is one of Australia's leading retail hearing healthproviders.We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.

This position will see you collaborating as part of a team to support reaching the store sales targets while providing excellent customer service and undertaking other retail and administrative responsibilities.

What you'll be doing

• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend the next steps to customers
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing
• Ensuring accurate compliance and high attention to detail with industry reporting requirements
• Contributing to store targets and KPIs.
• Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service

What We Are Seeking:

• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a ‘can-do' attitude
• A great communicator (both written and verbal) to support our team and customers
• An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screen checks
• Keen to learn and develop into a future leader
• Availability to work retail hours, including weekends and late-night trade

In Return We Offer:

• Comprehensive training, career opportunities and succession planning for retail leadership roles
• A generous bonus scheme on top of your base pay.
• Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
• Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Work in a business that genuinely enables you to change a customer's life every day!
• Based in a convenient shopping centre location with access to public transport and parking.
• Perkbox! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From latest tech to the home furnishings, and everything in between, there's a Perk for everyone!

Previous sales, retail, health or education industry experience is highly regarded, but not essential. If you want more people to ‘Live Life at Full Volume' and believe you can make a difference.

We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.

All expressions of interest will be kept on file for consideration in future recruitment opportunities.