Client Advisor - Pacific Fair

BoF Careers; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Prada Australia is seeking a Stores Manager to lead the Pacific Fair boutique with a client-centric luxury experience. You will drive sales, mentor a high-performing team and uphold Prada standards across every client interaction.

You will coach and empower staff, manage budgets, and build long-term relationships with affluent clients while showcasing the Prada Group’s values and exclusive products in a dynamic Australian market.

Qualifications

• Proven experience leading and developing a high-performing luxury retail team.
• Strong commercial acumen with ability to drive sales growth and KPIs.
• Passion for client experience and ability to create personalised experiences.
• Understanding of luxury fashion, market landscape and retail trends.
• Exceptional leadership, communication and relationship-building skills.
• Proactive, entrepreneurial mindset translating opportunities into results.
• Genuine passion for Prada brand and luxury world.

Responsibilities

• Champion a client-centric culture and deliver personalised experiences reflecting the Prada standard.
• Drive and maximise sales performance, achieving commercial targets and sustainable growth.
• Inspire and motivate the team to exceed KPIs.
• Coach, develop and empower the team with a focus on talent development.
• Ensure the team remains highly engaged and equipped with Prada knowledge.
• Foster an entrepreneurial, collaborative and high-performance culture.
• Act as an ambassador for Prada in the local market, attracting new clients and increasing boutique traffic.
• Manage the boutique budget and control operating expenses.
• Elevate clienteling through strategic initiatives and exclusive events.
• Ensure high standards of cash management, inventory, logistics and reporting.
• Uphold the values and distinctive Prada identity in the boutique experience.

Skills

Leadership

Sales excellence

Client experience

Communication

Relationship-building

Commercial acumen

Entrepreneurial mindset

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

The Prada Group was founded on a tradition of excellence, shaped by a spirit of innovation and an unwavering commitment to creativity. Joining Prada means becoming part of a dynamic community of people driven by curiosity, passion and a desire to continually evolve. Our people are at the heart of our success. We value talent, individuality and ambition, creating an environment where our teams are empowered to grow, develop and build meaningful careers within the Prada Group.

As a Store Manager with Prada, you demonstrate a strong history of achieving excellence in management, customer service and sales. You are aware of the opportunities and challenges of working in a high performing team and thrive on representing Prada as a brand ambassador.

Your journey will be both challenging and rewarding as you lead the Pacific Fair team to continued success, strengthening client relationships, driving consistent commercial performance, and bringing the Prada Group DNA to life in everything you do.

The Opportunity

• Championing a client-centric culture and delivering exceptional, personalised experiences that reflect the Prada standard;
• Driving and maximising sales performance, achieving commercial targets and delivering sustainable growth;
• Inspiring and motivating the team to consistently exceed individual and KPIs;
• Coaching, developing and empowering the team, with a strong focus on talent development and performance management;
• Ensuring the team remains highly engaged and equipped with the latest Prada Group knowledge, including product, collections, policies and procedures;
• Fostering an entrepreneurial, collaborative and high-performance culture;
• Acting as a strong ambassador for Prada within the local market, identifying opportunities to attract new clients, increase boutique traffic and strengthen long-term client relationships;
• Managing the boutique's budget and ensuring disciplined control of operating expenses;
• Elevating clienteling through strategic initiatives, appointments and exclusive client events;
• Ensuring the highest standards of operational excellence across cash management, inventory, logistics and Head Office reporting requirements; and
• Upholding the values, standards and distinctive identity of Prada across every aspect of the boutique experience.

Knowledge & Skills

• Proven experience leading and developing a high-performing luxury retail team;
• Strong commercial acumen, with a demonstrated ability to deliver sales growth and consistently achieve or exceed KPIs;
• A genuine passion for client experience, with the ability to inspire a team to create personalised and memorable experiences;
• A strong understanding of luxury fashion, the competitive landscape and the broader retail market;
• Exceptional leadership, communication and relationship‑building skills;
• A proactive and entrepreneurial mindset, with the ability to identify opportunities and translate them into commercial results; and
• A genuine passion for the brand and the world of luxury.

Why Prada

At Prada Australia, we invest in our people and their continued growth. You will have access to ongoing leadership, sales, product and client experience training, a generous sales commission structure and opportunities to develop your career within the Prada Group.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.