Client Advisor - Pacific Fair

PRADA; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Generous sales commission

Leadership training

Career development opportunities

Job summary

Prada Australia is seeking a Store Manager to lead the Pacific Fair boutique, championing a client-centric culture and delivering Prada standards in a premium luxury environment. You will drive sales, manage budgets and coach a high-performing team to achieve KPIs.

You will nurture long-term client relationships, oversee operations, and ensure exceptional experiences that reflect the Prada Group DNA across every interaction.

Qualifications

• Proven experience leading a high-performing luxury retail team.
• Strong commercial acumen with a track record of sales growth.
• Passion for client experience and personalisation.

Responsibilities

• Lead boutique to deliver exceptional client experiences reflecting Prada standards.
• Drive sales performance and achieve targets.
• Coach, develop and empower the team with focus on talent and performance management.
• Ensure operational excellence including cash handling, inventory, and reporting.

Skills

Luxury retail leadership

Sales growth

Client experience

Brand knowledge

Leadership skills

Communication

Entrepreneurial mindset

Tools

CRM systems

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

The Prada Group was founded on a tradition of excellence, shaped by a spirit of innovation and an unwavering commitment to creativity. Joining Prada means becoming part of a dynamic community of people driven by curiosity, passion and a desire to continually evolve. Our people are at the heart of our success. We value talent, individuality and ambition, creating an environment where our teams are empowered to grow, develop and build meaningful careers within the Prada Group.

As a Store Manager with Prada, you demonstrate a strong history of achieving excellence in management, customer service and sales. You are aware of the opportunities and challenges of working in a high performing team and thrive on representing Prada as a brand ambassador.

Your journey will be both challenging and rewarding as you lead the Pacific Fair team to continued success, strengthening client relationships, driving consistent commercial performance, and bringing the Prada Group DNA to life in everything you do.

The Opportunity

You will be responsible for leading the overall success of the boutique by:

• Championing a client-centric culture and delivering exceptional, personalised experiences that reflect the Prada standard;
• Driving and maximising sales performance, achieving commercial targets and delivering sustainable growth;
• Inspiring and motivating the team to consistently exceed individual and KPIs;
• Coaching, developing and empowering the team, with a strong focus on talent development and performance management;
• Ensuring the team remains highly engaged and equipped with the latest Prada Group knowledge, including product, collections, policies and procedures;
• Fostering an entrepreneurial, collaborative and high-performance culture;
• Acting as a strong ambassador for Prada within the local market, identifying opportunities to attract new clients, increase boutique traffic and strengthen long-term client relationships;
• Managing the boutique's budget and ensuring disciplined control of operating expenses;
• Elevating clienteling through strategic initiatives, appointments and exclusive client events;
• Ensuring the highest standards of operational excellence across cash management, inventory, logistics and Head Office reporting requirements; and
• Upholding the values, standards and distinctive identity of Prada across every aspect of the boutique experience.

Knowledge & Skills

We are seeking an accomplished retail leader who brings:

• Proven experience leading and developing a high-performing luxury retail team;
• Strong commercial acumen, with a demonstrated ability to deliver sales growth and consistently achieve or exceed KPIs;
• A genuine passion for client experience, with the ability to inspire a team to create personalised and memorable experiences;
• A strong understanding of luxury fashion, the competitive landscape and the broader retail market;
• Exceptional leadership, communication and relationship-building skills;
• A proactive and entrepreneurial mindset, with the ability to identify opportunities and translate them into commercial results; and
• A genuine passion for the brand and the world of luxury.

Why Prada

At Prada Australia, we invest in our people and their continued growth. You will have access to ongoing leadership, sales, product and client experience training, a generous sales commission structure and opportunities to develop your career within the Prada Group.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.