Client Advisor - Full time

Cullen Jewellery; Sydney; Sur place; AUD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Employee Assistance Program

Staff discounts

Team events and wellbeing program

Paid volunteer leave

Global presence

Résumé du poste

Cullen Jewellery in Sydney is seeking a Client Advisor to provide bespoke consultations, helping clients discover or design their dream pieces, either in person or online. This full-time, permanent role operates on a Tuesday–Friday 9am–5pm and Saturday 8am–4pm schedule in the Sydney CBD showroom.

If you have a passion for jewellery and enjoy working with people, we’d love to hear from you. A 2-day part-time role (Mon & Sat) is also available in our other listings.

Qualifications

• Proven experience in a sales or customer service role.
• Strong attention to detail and commitment to exceptional client experiences.
• Organised with time management and ability to adapt to changing priorities.
• Able to work as part of a team to achieve goals.

Responsabilités

• Conduct in-person and online consultations to help clients select jewellery and provide personalised education.
• Coordinate aftercare services consultations including resizing, repairs and lifetime warranty claims.
• Promote Cullen Jewellery’s commitment to ethical practices and community initiatives.
• Assist with showroom setup and maintenance of consultation desks and showroom areas.
• Complete ad-hoc tasks such as stock takes, display changes, and postage tasks as required.

Connaissances

sales

customer service

attention to detail

time management

teamwork

flexibility

Description du poste

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful showroom in the Sydney CBD working on Tuesday, Wednesday, Thursday, and Friday 9am-5pm and Saturdays 8am-4pm.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

• We also have a 2 day part time role Mondays and Saturdays available, please check out our other job listings!

Key Responsibilities include:

• Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in Australia; and
• Capacity to work on a Monday to Saturday roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!