Aged Care Client Admin & Finance Specialist

Uniting NSW.ACT; Unanderra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Flexible hybrid working

Fitness Passport

Extra annual leave

Employee discounts

Job summary

Uniting NSW.ACT is seeking a Client Administration Officer in Unanderra to support the Finance team with client administration, accounts and Medicare funding processes. This role involves handling sensitive conversations, data entry, and cross‑team collaboration to resolve enquiries and maintain accurate records.

You will engage with clients, families and representatives by phone and email, explain invoices clearly, and support contracts and documentation.

Qualifications

• Previous administration or customer service experience, ideally within health, aged care, finance or a similar environment
• Confidence speaking with people over the phone, including when conversations are challenging or sensitive
• Genuine customer-service mindset with calm, respectful, empathetic approach
• Ability to explain invoices, fees, payments and changes to charges clearly
• Strong problem-solving skills to resolve account discrepancies and charging issues
• Excellent attention to detail and a high level of accuracy
• Strong data entry skills with high efficiency and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and follow enquiries through to resolution
• Comfort dealing with difficult or emotional situations and communicating with clients and authorised representatives
• Ability to work collaboratively with internal teams to resolve client account and billing enquiries
• Willingness to learn new systems and processes quickly

Responsibilities

• Processing client admissions, departures, leave, funding changes and other client events
• Entering and maintaining accurate client information across finance and related systems
• Responding to client and service enquiries by phone and email
• Assisting with client accounts, including rejected payments, overdue accounts, refunds and accommodation payments
• Processing and monitoring Medicare events and subsidy-related information
• Supporting the preparation, execution and filing of client contracts and documentation
• Maintaining accurate client records and ensuring documentation is appropriately filed
• Liaising with Service Managers, administration teams and other Finance teams to resolve enquiries
• Providing general administration and database support
• Assisting other team members during periods of leave or increased workload

Skills

Administration

Customer service

Phone communication

Empathy

Data entry

Attention to detail

Multitasking

Team collaboration

Problem solving

Job description

Uniting NSW.ACT is seeking a Client Administration Officer in Unanderra to support the Finance team with client administration, accounts and Medicare funding processes. This role involves handling sensitive conversations, data entry, and cross‑team collaboration to resolve enquiries and maintain accurate records.

You will engage with clients, families and representatives by phone and email, explain invoices clearly, and support contracts and documentation.