Client Administration & Billing Officer – Flexible Hybrid

Uniting; Kembla Grange; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Flexible hybrid working

Fitness Passport access

Additional paid leave options

Employee discounts through U Rewards

Meaningful work in social justice

Job summary

Uniting is seeking a Client Administration Officer in Unanderra to join the Client Administration Team. You will centralise client administration, finance and account inquiries, maintain accurate records, and follow enquiries through to resolution.

Role requires confident, compassionate customer service, strong data entry and attention to detail, with the ability to explain invoices clearly and handle sensitive conversations with clients and families.

Qualifications

• Previous administration or customer service experience, ideally within health, aged care, finance or a similar environment
• Confidence speaking with people over the phone, including when conversations are challenging or sensitive
• Genuine customer-service mindset and the ability to remain calm, respectful and empathetic
• Ability to explain invoices, fees, payments and changes to charges in a clear and easy-to-understand way
• Strong problem-solving and investigative skills, with the ability to look into account discrepancies and determine why a client may have been charged incorrectly
• Excellent attention to detail and a high level of accuracy
• Strong data entry skills — there is a significant amount of data entry involved in this role

Responsibilities

• Processing client admissions, departures, leave, funding changes and other client events
• Entering and maintaining accurate client information across finance and related systems
• Responding to client and service enquiries by phone and email
• Assisting with client accounts, including rejected payments, overdue accounts, refunds and accommodation payments
• Processing and monitoring Medicare events and subsidy-related information
• Supporting the preparation, execution and filing of client contracts and documentation
• Maintaining accurate client records and ensuring documentation is appropriately filed
• Liaising with Service Managers, administration teams and other Finance teams to resolve enquiries
• Providing general administration and database support
• Assisting other team members during periods of leave or increased workload

Skills

Administration

Customer service

Phone communication

Data entry

Attention to detail

Empathy

Job description

Uniting is seeking a Client Administration Officer in Unanderra to join the Client Administration Team. You will centralise client administration, finance and account inquiries, maintain accurate records, and follow enquiries through to resolution.

Role requires confident, compassionate customer service, strong data entry and attention to detail, with the ability to explain invoices clearly and handle sensitive conversations with clients and families.