Cleaning Area Manager

SKG Group Australia; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

SKG Services in Brisbane is seeking an experienced Cleaning Area Manager to oversee day-to-day operations across multiple sites in the Brisbane area. This field-based role focuses on service excellence, client satisfaction and leading on-site cleaning teams. You will manage rosters, monitor KPIs, conduct site inspections and act as the primary client contact. A hands-on leader with strong communication, staff development and WHS compliance knowledge will thrive in this fast-paced environment.

Qualifications

• Extensive experience leading on-site cleaning teams and operations.
• Strong communication and relationship-building with clients.
• Proven ability to manage rosters, attendance and workforce needs.
• Knowledge of WHS requirements and quality standards.
• Ability to travel between sites and operate independently.

Responsibilities

• Oversee daily cleaning operations across multiple Brisbane sites.
• Lead, supervise and support on-site cleaning teams.
• Manage staff rosters, attendance and workforce requirements.
• Monitor KPIs, service quality and conduct site inspections.
• Act as main client contact and handle enquiries.
• Coordinate cleaning services and manage supplies/equipment.
• Provide staff training and performance support.
• Maintain records and ensure WHS compliance.

Skills

Leadership

Client relations

Cleaning operations

Communication

Job description

SKG Services is currently seeking an experienced Cleaning Area Manager to oversee the day-to-day operations, overseeing a portfolio of multiple sites across the Brisbane Area.

This is a field-based role where you will be responsible for ensuring service excellence, maintaining strong clients and employees relationships, and leading on-site cleaning teams.

About the role-

Oversee daily cleaning operations and ensure contractual service standards are met.

Lead, supervise and support on-site cleaning teams.

Manage staff rosters, attendance and workforce requirements.

Monitor site KPIs, team performance and service quality.

Conduct regular site inspectionsand quality audits.

Act as the primary point of contact for clients and manage service-related enquiries.

Build and maintain strong client relationships.

Coordinate routine, periodic and ad-hoc cleaning services.

Manage cleaning supplies, consumables, equipment and supplier relationships.

Provide staff training, coaching and performance support.

Ensure compliance with WHS requirements, company policies and procedures.

Maintain accurate operational records, reports and incident documentation.

Identify opportunities to improve service delivery and operational efficiency.

What You Bring

Previous experience in cleaning, facilities management, retail/commercial cleaning operations or a similar hands-on operational leadership role.

Strong leadership, people-management and team-development skills.

Excellent communication and relationship-building skills, with confidence managing client expectations and resolving issues.

Strong organisational, time-management and multitasking abilities.

A proactive, reliable and solutions-focused approach, with excellent attention to detail.

Ability to work independently while leading and supporting a team in a fast-paced environment.

Good computer, administration and reporting skills.

Sound understanding of WHS requirements, compliance and quality standards.

A valid driver's licence and willingness to travel between sites.

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a customer services manager?
• How much notice are you required to give your current employer?
• How many years of Cleaning Supervision experience do you have?

SKG Services is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating an inclusive workplace that values diversity and provides equal opportunity to all, regardless of age, cultural background, sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic.