Area Manager

SKG Services; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

SKG Services is seeking an experienced Cleaning Area Manager to oversee day-to-day operations across multiple Brisbane sites. This field-based role focuses on service excellence, strong client and employee relationships, and leading on-site cleaning teams.

You will manage rosters, attendance, and workforce needs, monitor KPIs and quality, conduct site inspections, and coordinate cleaning services while maintaining equipment, supplies and supplier relationships. Travel between sites is expected.

Qualifications

• Experience in cleaning/facilities management or similar hands-on operational leadership.
• Strong leadership and people-management skills.
• Excellent communication and client relationship skills.
• WHS compliance and quality standards understanding.

Responsibilities

• Oversee daily cleaning operations and ensure service standards are met.
• Lead, supervise and support on-site cleaning teams.
• Manage staff rosters, attendance and workforce requirements.
• Monitor site KPIs, team performance and service quality.
• Conduct regular site inspections and quality audits.
• Serve as primary client contact and handle service enquiries.
• Build and maintain strong client relationships.
• Coordinate routine, periodic and ad-hoc cleaning services.
• Manage cleaning supplies, equipment and supplier relationships.
• Provide staff training, coaching and performance support.
• Ensure WHS compliance and follow company policies.

Skills

Leadership

Client management

Time management

WHS compliance

Communication

Problem solving

Reporting

Travel readiness

Independent worker

Staff training

Tools

MS Excel

Job description

SKG Services is currently seeking an experienced Cleaning Area Manager to oversee the day-to-day operations, overseeing a portfolio of multiple sites across the Brisbane Area.

This is a field-based role where you will be responsible for ensuring service excellence, maintaining strong clients and employees relationships, and leading on-site cleaning teams.

About the role-

• Oversee daily cleaning operations and ensure contractual service standards are met.
• Lead, supervise and support on-site cleaning teams.
• Manage staff rosters, attendance and workforce requirements.
• Monitor site KPIs, team performance and service quality.
• Conduct regular site inspectionsand quality audits.
• Act as the primary point of contact for clients and manage service-related enquiries.
• Build and maintain strong client relationships.
• Coordinate routine, periodic and ad-hoc cleaning services.
• Manage cleaning supplies, consumables, equipment and supplier relationships.
• Provide staff training, coaching and performance support.
• Ensure compliance with WHS requirements, company policies and procedures.
• Maintain accurate operational records, reports and incident documentation.
• Identify opportunities to improve service delivery and operational efficiency.

What You Bring

• Previous experience in cleaning, facilities management, retail/commercial cleaning operations or a similar hands-on operational leadership role.
• Strong leadership, people-management and team-development skills.
• Excellent communication and relationship-building skills, with confidence managing client expectations and resolving issues.
• Strong organisational, time-management and multitasking abilities.
• A proactive, reliable and solutions-focused approach, with excellent attention to detail.
• Ability to work independently while leading and supporting a team in a fast-paced environment.
• Good computer, administration and reporting skills.
• Sound understanding of WHS requirements, compliance and quality standards.
• A valid driver's licence and willingness to travel between sites.

SKG Services is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating an inclusive workplace that values diversity and provides equal opportunity to all, regardless of age, cultural background, sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic.