Senior Leader, Personal Finance Settlements & Collections

RAC WA; Western Australia; Sur place; AUD 120 000 - 180 000; Plein temps

Résumé du poste

RAC WA is seeking an experienced leader to head a high-performing team responsible for settlements, aftercare and collections within the RAC Finance Personal Finance Solutions group. You will drive end-to-end member journeys post-approval with a focus on compliance, accountability and excellent customer outcomes.

You will lead with empathy, coach and develop talent, manage performance against KPIs, and shape collections strategies in a fast-paced environment across Western Australia.

Qualifications

• Experience leading collections or credit-focused teams.
• Experience in personal finance, debt management, collections and retention strategies.
• Proven coaching and development of teams to achieve sustainable performance.
• Knowledge of the National Credit Code, privacy legislation, and hardship processes.
• Ability to lead in a fast-paced environment with accountability.

Responsabilités

• Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance.
• Drive performance against KPIs through strategy, data-driven decision-making, and effective leadership.
• Foster a strong coaching culture with regular feedback, performance reviews, and development plans.
• Ensure best-practice collections approaches that balance member outcomes with commercial objectives.
• Drive delinquency management strategies, including arrears control and hardship applications.
• Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks.
• Champion continuous improvement initiatives and contribute to RAC Finance’s strategic goals.

Connaissances

Personal finance collections

Debt management

Team development

Communication skills

Leadership

Regulatory knowledge

Formation

Tertiary qualification in credit management

Cert IV desirable

Description du poste

RAC WA is seeking an experienced leader to head a high-performing team responsible for settlements, aftercare and collections within the RAC Finance Personal Finance Solutions group. You will drive end-to-end member journeys post-approval with a focus on compliance, accountability and excellent customer outcomes.

You will lead with empathy, coach and develop talent, manage performance against KPIs, and shape collections strategies in a fast-paced environment across Western Australia.