Home Claims Lead Specialist — Team Coach & Complex Claims

26RACIA RAC Insurance Pty Limited; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Community engagement

Job summary

RAC Insurance Pty Limited is seeking a Lead Specialist – Home Claims to guide and coach the Home Claims team, ensuring professional, compassionate service during claims. You will handle complex home claims and collaborate with builders and suppliers to ensure timely repairs.

Ideal candidates demonstrate leadership in a high-volume environment and strong insurance claims experience, with a focus on customer-centric outcomes and continuous improvement.

Qualifications

• Proven leadership in an operational setting.
• Excellent communication; explain complex processes clearly.
• Empathy, resilience and discretion when supporting members.

Responsibilities

• Coach and develop the Home Claims team; ensure fair claim outcomes.
• Handle complex home claims; support members through lifecycle.
• Deliver high-quality service balancing empathy with operational performance.
• Collaborate with builders, repairers and suppliers for timely repairs.
• Identify process improvements to boost member experience and claims efficiency.

Skills

Leadership

Communication

Empathy

High-volume work

Insurance claims handling

Home repairs knowledge

Education

Certificate IV in General Insurance or equivalent

Job description

RAC Insurance Pty Limited is seeking a Lead Specialist – Home Claims to guide and coach the Home Claims team, ensuring professional, compassionate service during claims. You will handle complex home claims and collaborate with builders and suppliers to ensure timely repairs.

Ideal candidates demonstrate leadership in a high-volume environment and strong insurance claims experience, with a focus on customer-centric outcomes and continuous improvement.