Claims Support Officer (APS4) – Hybrid Govt Contract

Synergie Australia; Canberra; Hybrid; AUD 82,000 - 90,000; Full time

Job summary

Synergie Australia is seeking an APS4 Claims Support Officer for a trusted Government client in Canberra. The role supports claims management activities and prepares information for claim decisions.

You will maintain claims records, coordinate stakeholder meetings, and assist with information requests. Hybrid work after onboarding; security clearance required and Australian citizenship.

Qualifications

• Experience in claims, service delivery or case administration.
• Strong research and analytical capabilities.
• Experience interpreting legislation, policies or procedures.
• Excellent written communication and correspondence skills.
• Confidence communicating by telephone and email.
• Strong stakeholder engagement and relationship-management skills.
• The ability to manage sensitive or confronting information professionally.
• Sound judgement and problem-solving capability.
• Experience maintaining accurate case or customer records.
• The ability to manage competing priorities and deadlines.
• A resilient, responsive and collaborative approach.
• Commitment to individual and team outcomes.

Responsibilities

• Support claims management activities against approved claim plans
• Assist with the preparation of claim decision documents
• Prepare requests for information and routine correspondence
• Maintain accurate claims records in Pracsys
• Coordinate and follow up stakeholder meetings
• Participate in case conferences
• Approve invoices within approved claim plans
• Research legislation, policy and guidance material
• Analyse information and apply judgement to recurring problems
• Resolve moderately complex stakeholder enquiries
• Communicate with employees, employers and internal teams
• Build productive stakeholder relationships
• Identify and escalation emerging claims issues
• Support positive health and return-to-work outcomes
• Potentially manage low-risk workers compensation claims

Job description

Synergie Australia is seeking an APS4 Claims Support Officer for a trusted Government client in Canberra. The role supports claims management activities and prepares information for claim decisions.

You will maintain claims records, coordinate stakeholder meetings, and assist with information requests. Hybrid work after onboarding; security clearance required and Australian citizenship.