Claims Support Officer – Hybrid, Member-First Focus

Capricorn; Perth; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

14 weeks paid parental leave

Two extra paid leave days

Job summary

Capricorn is seeking a Claims Support Officer to be the first point of contact for Members at claim lodgement, guiding them with empathy and professionalism through the next steps.

You will evaluate initial claim details, determine triage, and coordinate early actions such as service provider appointments, towing and make-safe arrangements, helping deliver a seamless claims experience for a high-volume call environment.

Qualifications

• Capricorn seeks a Claims Support Officer with strong customer service focus and empathy.
• Ability to handle high-volume calls and complex claims with accuracy.
• Excellent communication, problem-solving and multitasking skills are essential.

Responsibilities

• Be the first point of contact for Members at claim lodgement.
• Evaluate initial claim details and determine triage approach.
• Coordinate early claim actions such as service provider appointments, towing and make-safe arrangements.

Skills

Microsoft Office

Analytical skills

Communication

Attention to detail

Negotiation

Relationship building

Customer service

Insurance experience

Claims system experience

Tools

Claims system

Job description

Capricorn is seeking a Claims Support Officer to be the first point of contact for Members at claim lodgement, guiding them with empathy and professionalism through the next steps.

You will evaluate initial claim details, determine triage, and coordinate early actions such as service provider appointments, towing and make-safe arrangements, helping deliver a seamless claims experience for a high-volume call environment.