Claims Officer (12 Month Fixed Term)

Capricorn; Western Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model (3 in, 2 home)

12‑month fixed term

Parental leave benefits

Wellbeing perks and learning benefits

Training and study assistance

Additional benefits (leave, insurances

Job summary

Capricorn is seeking a capable Claims Officer to support Members by managing claims end‑to‑end within a hybrid office/remote setup. You will review documentation, set reserves, engage service providers, and keep all parties informed while adhering to product disclosure statements and RG271 requirements.

The role emphasises accurate file management, strong communication, and collaboration with risk managers and internal stakeholders to control costs and improve service delivery.

Qualifications

• Previous claims experience is required or highly desirable.
• Excellent verbal and written communication skills are essential.
• Strong analytical and negotiation abilities are important for effective claims handling.
• Demonstrated commitment to high-quality customer service.
• High accuracy and the ability to manage multiple tasks within deadlines are required.
• Proactive, with the ability to work independently and take initiative.

Responsibilities

• Manage claims from initial notification through to finalisation.
• Review documentation, set reserves, and coordinate service providers and investigators.
• Process payments and keep Members informed throughout the process.
• Identify claims needing escalation and assist with recoveries where appropriate.
• Support internal procedures and RG271 compliant complaints handling.

Skills

Claims experience

Communication (verbal)

Communication (written)

Analytical skills

Negotiation skills

Customer service

Attention to detail

Time management

Initiative

Education

Tier 1 RG146 qualification

Job description

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As a Claims Officer, you will support Capricorn Members by managing claims promptly, fairly and in line with the relevant Product Disclosure Statement and claims procedures. This is a 12-month fixed-term opportunity providing cover within the Claims team, reporting to the Claims Team Leader.

You will manage claims from initial notification through to finalisation, including reviewing documentation, setting reserves, appointing service providers, assessors and investigators, processing payments and keeping Members and other parties informed throughout the process. You will also identify claims that require escalation, take recovery action where appropriate and assist Members with complaints in line with internal procedures and RG271 requirements.

The role combines sound judgement, accurate file management and strong communication. You will work closely with Members, Risk Account Managers, third parties and internal stakeholders to progress claims efficiently while maintaining service standards and controlling claims costs. This role follows a hybrid working arrangement of 3 days in the office and 2 days working from home each week.

What you’ll bring

You will bring previous claims experience, a strong service focus and the ability to manage multiple matters with accuracy and good judgement. You communicate clearly, build effective working relationships and can work independently while knowing when to escape an issue.

What’s essential

• Previous claims experience.
• Excellent verbal and written communication skills.
• Strong analytical and negotiation skills.
• Demonstrated ability to provide excellent customer service.
• A high level of accuracy and the ability to manage competing tasks within set timeframes.
• Initiative and the ability to work with minimal supervision.

Highly regarded

• Experience managing claims across the full lifecycle, including reviewing documentation, coordinating service providers, processing payments and progressing recoveries.
• An understanding of complaints handling and internal dispute resolution requirements, including RG271.
• Experience interpreting product or protection wording, limits and excesses.

Qualifications

A Tier 1 RG146 qualification is desirable, but not essential.

A little on life at Capricorn

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• A hybrid work model with 3 days in the office and 2 days working from home each week.
• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training opportunities and study assistance for eligible team members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.