Claims & Repairs Project Coordinator

Global 360; Brisbane; Presencial; AUD 60.000 - 90.000; Jornada completa

Descripción de la vacante

C+M Build Group is seeking a Claims Coordinator to act as the primary contact for managing insurance repair projects, ensuring timely completion and clear stakeholder communication. You will coordinate repair works, update customers, manage schedules, and support the team with administrative tasks.

The role emphasizes attitude, organization, and problem-solving over specific qualifications, offering a hands-on opportunity within a growing construction services provider.

Formación

• Strong organisational and time management skills.
• Customer service experience in insurance/building sectors.
• Clear written and verbal communication.
• Ability to manage multiple priorities calmly.
• Proactive attitude and problem-solving mindset.
• Basic IT skills (Word, Excel, Outlook).
• Experience with Prime Ecosystem or insurance portals is advantageous.

Responsabilidades

• Manage the administration of insurance-related home repair claims.
• Manage a portfolio of repair projects from claim lodgement to completion.
• Process and lodge claims through client portals and email.
• Coordinate emergency repairs and ongoing building works.
• Handle inbound and outbound calls.
• Liaise with homeowners, insurers, loss adjusters and trades.
• Provide clear updates to customers, clients and contractors.
• Monitor project deadlines, budgets and KPIs.
• Maintain accurate records in Prime and external databases.
• Assist with accounts payable, receivable and work orders.
• Participate in overtime during peak periods when required.

Conocimientos

Organisational skills

Time management

Customer service

Communication

Multitasking

MS Office

Problem solving

Herramientas

Prime Ecosystem

Descripción del empleo

C+M Build Group is seeking a Claims Coordinator to act as the primary contact for managing insurance repair projects, ensuring timely completion and clear stakeholder communication. You will coordinate repair works, update customers, manage schedules, and support the team with administrative tasks.

The role emphasizes attitude, organization, and problem-solving over specific qualifications, offering a hands-on opportunity within a growing construction services provider.