Restoration Project Coordinator / Scheduler

Brightscope HR; Greater Dandenong; On-site; AUD 70,000 - 75,000; Full time

Job summary

Brightscope HR is recruiting an organised Scheduler for a growing restoration company. This office-based role focuses on coordinating technicians, contractors and clients, ensuring jobs run smoothly from the central office.

The ideal candidate has restoration industry scheduling experience, a friendly phone manner, and strong organisational skills to handle multiple bookings and changing priorities.

Qualifications

• Restoration/scheduling/dispatch experience required.
• Strong communication with clients and field team essential.
• Excellent organisational skills with ability to manage multiple bookings.

Responsibilities

• Answering inbound calls and acting as the professional voice of the business.
• Schedule technician attendances and allocate to jobs.
• Schedule contractor attendances and coordinate bookings.
• Coordinate jobs and orders between clients and field team.
• Maintain accurate job records and documentation.
• Support day-to-day running of restoration jobs from the office.

Skills

Scheduling

Dispatch coordination

Communication

Organisational skills

Tools

Scheduling software

Job-management systems

Job description

Your new organisation is a growing, ISO-certified restoration company delivering fire, flood and mould restoration across Victoria, backed by a strong reputation for quality workmanship and a supportive team culture.

They're now looking for a friendly, organised Scheduler to join their office team, keeping technicians, contractors and clients on track behind the scenes.

About this opportunity:

• Office-based role not a site or project management position
• $70,000 - $75,000 + super, depending on experience
• Full-time, permanent position
• 8:00am - 4:00pm, Monday to Friday
• Central to daily operations the first point of contact between clients, the office and the field team
• Established, growing team with clear processes and a supportive office environment

Your responsibilities:

• Answering inbound calls and being the friendly, professional voice of the business for clients and the field team
• Scheduling technician attendances, planning the week ahead and allocating technicians to jobs
• Scheduling contractor attendances, coordinating and confirming bookings
• Coordinating jobs and orders between clients and the field team, keeping everyone informed and on track
• Maintaining accurate job records and documentation
• Supporting the smooth day-to-day running of restoration jobs from the office

To be considered for this role:

• Restoration industry experience essential, in a scheduling, dispatch or coordination role
• Project coordination experience not necessary but highly regarded
• A warm, upbeat and personable phone manner, comfortable handling a high volume of calls
• Excellent organisational skills, comfortable managing multiple bookings and changing priorities at once
• Confident communicator, equally comfortable liaising with clients, contractors and field technicians
• Strong computer literacy, comfortable working across scheduling and job-management systems
• Full Australian working rights