Claims Learning Coach – Coaching & Development

EML Group; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Comprehensive learning and development

EAP benefits for employees and family

Job summary

EML Group in Melbourne is seeking a Learning Support Coach to coach in a live claims environment, helping case managers build confidence and capability. You will work with Learning and Development and claims teams to design and deliver learning initiatives.

The role requires experience in Victorian workers’ compensation, coaching or mentoring colleagues, and a practical, approachable communication style to support different experience levels.

Qualifications

• Experience coaching, mentoring or supporting colleagues within a workers’ compensation claims team.
• Current or recent experience managing claims within the Victorian workers’ compensation scheme is essential.
• Strong understanding of relevant legislation, regulations and guidelines and how they apply to claims management.

Responsibilities

• Provide coaching in a live claims environment to build confidence, capability and consistency.
• Help design and deliver learning initiatives with Learning & Development and claims teams.
• Deliver individual and group learning sessions focused on claims management and customer service.
• Provide constructive feedback and monitor progress to help employees apply their learning.

Skills

Coaching

Mentoring

Communication

Claims management

Legislation knowledge

Tools

Learning tools

Job description

EML Group in Melbourne is seeking a Learning Support Coach to coach in a live claims environment, helping case managers build confidence and capability. You will work with Learning and Development and claims teams to design and deliver learning initiatives.

The role requires experience in Victorian workers’ compensation, coaching or mentoring colleagues, and a practical, approachable communication style to support different experience levels.