Claims Knowledge & Compliance Specialist

TAL; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

TAL is seeking a Claims Knowledge & Communications Specialist in Australia to shape clear, trusted, future-ready claims guidance. You will design artefacts, forms and collateral that support fair, timely decisions within a regulated environment, aligning with TAL’s philosophy and regulatory expectations.

In this hybrid role, you will translate changes into usable knowledge, lead compliance initiatives, and provide policy expertise to support decisions and stakeholder engagement across the claims

Qualifications

• Life insurance claims experience in a regulated environment; understand policy and guidance.
• Clear, thoughtful communication skills; translate complex information into practical guidance.
• Sound judgement with analytical capability for risk and priorities.
• A collaborative mindset with strong relationship-building across teams.
• Demonstrated application of change and project fundamentals.

Responsibilities

• Design and maintain claims knowledge artefacts that enable consistent, fair and timely claim decisions.
• Create and maintain claim forms and communication collateral aligned to regulatory requirements and TAL’s claims philosophy.
• Translate regulatory and business change into clear, usable knowledge for day-to-day claims handling.
• Lead initiatives that strengthen compliance, reduce risk and improve customer experiences.
• Provide authoritative claims policy expertise to support decisions, assurance activities and regulatory engagement.
• Monitor regulatory and industry developments to identify impacts and proactively update claims frameworks.

Skills

Life insurance claims

Regulated environment

Communication skills

Analytical thinking

Collaboration

Change management

Job description

TAL is seeking a Claims Knowledge & Communications Specialist in Australia to shape clear, trusted, future-ready claims guidance. You will design artefacts, forms and collateral that support fair, timely decisions within a regulated environment, aligning with TAL’s philosophy and regulatory expectations.

In this hybrid role, you will translate changes into usable knowledge, lead compliance initiatives, and provide policy expertise to support decisions and stakeholder engagement across the claims